This week we will be learning from a training and development professional who uses training to create a culture of engagement and inclusion. Tal Shnall, (https://twitter.com/tshnall) an expert in the hospitality industry and host of the Lead with Giants TV, (http://www.youtube.com/user/LeadWithGiantsTV) shares information on how he includes and engages his staff in the process of serving their customers while living and communicating their brand.