E2: Customer centricity
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Description
Customer experience should be at the heart of any transformation. It’s about being there for your customer when they need you. In this episode we hear from two inspiring marketers: Nick Dillon, Digital Innovation Manager at EDF and Carrie Seifer, GM for North America at Amdocs about the meaning of true customer experience.
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Welcome to the final episode of the Modern Perspectives podcast series. What a journey it’s been. So many inspirational speakers and optimism for what’s to come in the industry. This episode tackles managing change, and summarises the series with two very special guests:
Michael Bernard – Ex-CMO...
Published 09/13/21
Published 09/13/21
Previous episodes have tackled relationships with customers, changing business models, and the role of digital and data in transformation. But at the end of the day, the human factor is the biggest element of any business. Without a culture that fosters resilience in teams, the picture is only...
Published 09/06/21
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