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Yanique Grant, Customer Experience Strategist, Entrepreneur
Navigating the Customer Experience
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Ratings & Reviews
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5.0 stars from 37 ratings
“I recently stumbled onto this podcast, and I must say, it's an absolute gem for anyone interested in the world of customer experience and business strategies. The host has an impeccable ability to break down complex concepts into digestible nuggets of wisdom. One aspect that truly sets this...”Read full review »
LVLoke via Apple Podcasts ·
Malaysia ·
08/04/23
great show!
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“I love the relevance of the topics and the guests on this show”
PodCon1 via Apple Podcasts ·
Nigeria ·
02/03/23
“Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾”
Stak Kato via Apple Podcasts ·
United States of America ·
11/20/22
Recent Episodes
250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden
Send us a textIn today's episode of Navigating the Customer Experience with Josh Seiden. Josh’s insights emphasize that customer-centricity is a journey requiring both leadership and employees to adopt new ways of thinking and working. By focusing on customer needs and empowering teams through...
Published 12/03/24
Published 12/03/24
Send us a textIn this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing customer experiences. With a background in health sciences, Laura transitioned into management consulting, driven by her curiosity and passion for...
Published 11/05/24
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