Reviews
“I recently stumbled onto this podcast, and I must say, it's an absolute gem for anyone interested in the world of customer experience and business strategies. The host has an impeccable ability to break down complex concepts into digestible nuggets of wisdom. One aspect that truly sets this...”Read full review »
LVLoke via Apple Podcasts ·
Malaysia ·
08/04/23
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“I love the relevance of the topics and the guests on this show”
PodCon1 via Apple Podcasts ·
Nigeria ·
02/03/23
“Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
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Stak Kato via Apple Podcasts ·
United States of America ·
11/20/22
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“Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.”
chadneufeld via Apple Podcasts ·
Canada ·
04/08/21
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“I love this podcast! It has such unique topics and a great host! A must listen to!”
Parashakti L via Apple Podcasts ·
Ireland ·
10/07/20
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“This was an awesome listen! Love this podcast!”
Yanique Grant via Apple Podcasts ·
Jamaica ·
05/19/20
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“Yanique is a great podcast host and this show is needed for businesses.”
Princ3ss_S via Apple Podcasts ·
United States of America ·
08/14/19
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“This is one of my morning commute podcasts that gives me fresh ideas for Customer Experience! The knowledge of host and guests is definely a value to the listeners!”
LLB365 via Apple Podcasts ·
United States of America ·
04/27/17
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“I would almost say that its a different kind of podcast. Customer Service is often on the back end when thinking about business yet it should be the first thing to think about and to consider. Yanique's podcast inspires her listeners to think of our customers first. Her interviews cover a...”Read full review »
IHundt via Apple Podcasts ·
United States of America ·
02/04/17
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“Its easy to hear the education Yanique brings to a listener. However, having that education along with a great speaking voice, interview capabilities and podcast presence is a rare thing! Kepp up the great work! I am subscribed and will listen to all the back episodes!”
One-Adam-12 via Apple Podcasts ·
United States of America ·
12/12/16
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“Yanique is passionate about helping companies improve their customer experience and helping businesses improve their bottom line as a result. You may get a client through great marketing, but you KEEP a client/customer by treating them well. I have enjoyed listening to a number of episodes and...”Read full review »
Stephanie Calahan via Apple Podcasts ·
United States of America ·
08/23/16
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“It seems like no matter what we do, it involves customer service. A good place to come for this type of advise.”
Rodjanz via Apple Podcasts ·
Canada ·
08/06/16
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“I like this a lot as customer service and business growth are such important topics. Great job!!”
Beaglenation via Apple Podcasts ·
United States of America ·
07/24/16
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“Super helpful and insightful information.”
Craig 66 S via Apple Podcasts ·
United States of America ·
07/23/16
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“I learnt of this Podcast recently and totally loved it. I love how engaged Yanique is with her guests. The viewpoint from Andreas Jones was particularly insightful. Be yourself always...”
TheEntrepYou via Apple Podcasts ·
United States of America ·
07/06/16
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“Such a great podcast and I enjoyed hearing the guest's perspective. Really looking forward to listen to more episode.”Read full review »
Thomas O'Grady, PhD via Apple Podcasts ·
United States of America ·
06/22/16
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“In these times competitiveness between businesses are at an all time high. We now have more entrepreneurs than ever before and there is only one thing that transcends all industries as a common and most important constant, the customer. It is refreshing and indeed enlightening to listen to such a...”Read full review »
R Clifford via Apple Podcasts ·
United States of America ·
06/13/16
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“Having listened to all six episodes listed thus far I must say I am very impressed with the content and insights provided on customer service. The areas discussed especially the episodes with Zachary Harding on social media was really insightful and John Tschohl on equating the monetary value...”Read full review »
Saleema Barclay via Apple Podcasts ·
France ·
06/08/16
“If you run a business, deal with customers, or work in places where the customer experience can be enhanced? You need to listen to this show. Great tips - from a caring woman!”
ColeSportz via Apple Podcasts ·
United States of America ·
06/06/16
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“This Podcast is so necessary for any business owner. The information is top notch, the guests are relevant, and Yanique's voice/delivery is amazing! A must listen!
Scott Doucet - Podcast Discovery Center”Read full review »
EdgeMotivationScotty via Apple Podcasts ·
Canada ·
06/04/16
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“Clearly Yanique has done her due diligence and has put in the time to be able to be called an esteemed professional in the field of customer service. This is an extremely informative podcast. If used, this information should transform any business and affect the way customers feel about their...”Read full review »
JNiice via Apple Podcasts ·
United States of America ·
05/30/16
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“Very nice, new podcast by Yanique. Each episode is very professional, and I can't help but think I'm listening to NPR as the episode plays, because it just sounds and feels like I'm going to LEARN something, which is awesome. Great job!!”Read full review »
Fionna Faulk via Apple Podcasts ·
United States of America ·
05/28/16
“I really enjoyed listening to these episodes, and gained something different from each one that I'll be applying to my business. Thanks Yanique!!”Read full review »
Matt Mawhinney via Apple Podcasts ·
Canada ·
05/24/16
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“I so enjoyed listening to the first episode of this podcast, that I subscribed before listening to the 2nd, 3rd and 4th episodes. Really, really love all the information shared. So helpful and interesting for all who are entrepreneurs in actuality or in their dreams 😄. Great topics on an area of...”Read full review »
D_litefulgyal via Apple Podcasts ·
United States of America ·
05/24/16
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“If you’re in business, this podcast is a must-listen! Great advice for how to improve your company’s customer service!”
MWMCan via Apple Podcasts ·
Canada ·
05/23/16
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