Sally worked many years in the hospitality industry applying Lean Six Sigma, and she shares her experiences to improve the guest experience. She also shares an example of a project that determined the optimal reward points to get customers to agree to reduced or no housekeeping, which was good...

In this podcast, I share the presentation given by my peers who helped us create the Lean Portland group back in 2015. They gave this presentation at the Lean Global Connection on November 30, 2023. It is a free annual online event put on by the Lean Global Network (LGN). The event took place...