In today’s episode, I interviewed Elisabeth Swan, who has over 30 years of process improvement experience with a great background working for consulting firms like Rath & Strong and Pivotal Resources. She has lots of experience working with nonprofits, government, hospitality, healthcare, entertainment (including work on “Saved by the Bell”), and the for-profit sector. She teaches Lean and Six Sigma at the University of California-San Diego (UCSD), is the co-host of the podcast and video series (with our last guest Tracy O’Rourke) called the Just-in-Time Cafe, and is a co-author of the book, The Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey. In this episode, she shares some specific examples of her work with a nonprofit healthcare organization called Cape Code Health Care, and how she helped them achieve Green Belt certification and implement improvements in a daycare setting. You can also watch the video of this podcast below, or go to https://www.youtube.com/watch?v=ths_QNkGi7c https://www.youtube.com/watch?v=ths_QNkGi7c Links * Email: [email protected]* Elisabeth Swan – LinkedIn* Elisabeth Swan – Twitter* Swan Consulting & Associates* JIT Cafe Podcast with Tracy O’Rourke and Elisabeth Swan* The Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey* Cartoon LinkedIn Post Examples* Goodwill 5S: https://www.linkedin.com/posts/elisabethswan_leanthinking-missiondriven-activity-6866722730406936576-jMQE* Comparison is the Thief of Joy: https://www.linkedin.com/posts/elisabethswan_comparison-despair-activity-6879062268701671424-0oht* Is “Lack of Training the Issue?”: https://www.linkedin.com/posts/elisabethswan_solutionfocused-rootcauseanalysis-activity-6874366135672864768-y57q* Conducting Lean Six Sigma with Friends and Family: https://www.linkedin.