In this podcast, I interview Kerry Lewis Bass, who has many years of experience improving processes in the corporate world and within government agencies. He has recently launched his consulting business to assist leaders in an organization to “develop, and successfully implement, assess and improve operational strategy and initiatives.” We discuss his work in government with the Georgia Technology Authority, and specifically at the Georgia Department of Human Resources where he shared process improvements made to save children from harm and neglect while maintaining family stability. He also shares insights he has gained from the corporate world while working at IBM and Unisys. We discussed how change management is similar in government and the corporate world. He is also the Chairman for the Center for Electoral Quality and Integrity, which is part of ASQ’s Government Division, where they are working on standards and guidelines for evaluating the quality of government operations and services. One of the hot topics is the integrity of elections, despite the different rules being set in each of the 50 states. You can watch the video below, or go to https://www.youtube.com/watch?v=1CgbEIah3JM Links * LinkedIn: Kerry L. Bass * Email: [email protected] * Potential to Reality Consulting, LLC * ASQ/ANSI G1:2021 Guidelines for Evaluating the Quality of Government Operations and Services (purchase full document) * ISO/TS 54001:2019 Quality Management Systems (purchase full document) * ASQ Center for Electorial Quality (CEQI) * Bending Granite: 30+ True Stories of Leading Change If you enjoy this podcast, please follow us on your favorite podcast app. Any ratings you could give us, or shares across social media would be greatly appreciated! * Read full show a href="https://leansixsigmaenvironment.org/index.php/e105-improving-government-services-to-protect-children-and-elections-with-kerry-l-bass/...