Sally worked many years in the hospitality industry applying Lean Six Sigma, and she shares her experiences to improve the guest experience. She also shares an example of a project that determined the optimal reward points to get customers to agree to reduced or no housekeeping, which was good for the environment, resulting in less linen being washed and less ergonomic risk to housekeepers. She has recently retired, and is now involved in helping nonprofits apply Lean Six Sigma methods. She is Vice Chair and an active board member of Kitchens for Good (K4G) in San Diego. I first learned about K4G from Tracy O’Rourke, who Sally mentioned in the interview, explaining how she connected her to the organization as a volunteer during COVID. Tracy shared her experiences with K4G in our interview back in episode #91 from February 2022., and she wrote about it in more detail in the book, “Lean Six Sigma for Good: Lessons from the Gemba (Volume 2).” K4G also received the IISE Sustainable Development award in 2023, which is an award that I have sponsored since its inception. You can watch the entire presentation below, or go to https://www.youtube.com/watch?v=rzyZZQNsQ7s Links * Kitchens for Good * Sally Toister – LinkedIn * Kitchens for Good awarded IISE Excellence in Sustainable Development Award for 2023 * Episode 91: Process Improvement in Not-for-Profit Sectors with Tracy O’Rourke * Lean Six Sigma for Good: Lessons from the Gemba (Volume 2) If you enjoy this podcast, please follow us on your favorite podcast app. Any ratings you could give us, or shares across social media would be greatly appreciated! * Read full show notes | Subscribe or rate thi...