In this podcast, I interview Pete Iengo and Jamie Gaskill from the City of Fort Collins (Colorado, USA). The City of Fort Collins in Colorado (USA) has been on a continuous improvement journey since 2010. They made great progress on their Income-Qualified Assistance Program (IQAP) to help residents pay their utility bills, and were recognized as the 2020 winners of the IISE Excellence in Sustainable Development Award. Starting with a baseline of 10% participation in the utility payment assistance program, they wanted to increase participation to 75%. Rework related to the application process was 40%, which created at least one hour of effort to correct. You can also watch the video of the slides below Links * City of Fort Collins* IISE Excellence in Sustainable Development Award* Read full show notes | Subscribe or rate this podcast Promotions * FREE online course called “Lean Six Sigma and the Environment”* OpEx Six Sigma Online Training and Certification* Creative Safety Supply – Free 5S Guide Have you ordered the new book, “Lean Six Sigma for Good: Lessons from the Gemba (Volume 1)?” The book is made up of 8 chapters written about experiences from Lean and Six Sigma practitioners, to give you tips and tricks to help you work with nonprofits in your area. All proceeds donated to charity. We are also close to releasing Volume 2, so check back for the latest news. Transcript Coming Soon!