"Taking the time to set up the processes for our new admin manager role was critical for success. Audrey has now taken all the admin tasks load, the team appreciate the business is now running smoother, and I can now be proactive in managing the business. It has made a world of difference, it has provided me with great confidence for the future and given me my life back."                                                                              Byron O'Reilly - Premier Gas & Plumbing Byron O'Reilly, who is based in Adelaide, started Premier Gas & Plumbing in early 2019. Typical of a new 'tradie business owner', he quickly became very busy, saying yes to all work, working long hours, limited family time, and no cash in the bank. However, NOT typical of a tradie business owner, Byron quickly realised he needed coaching and support if he was to build a profitable, sustainable business that can operate without him.   With business quickly growing to over $1million, Byron understood the critical importance of hiring an Administration Manager to run the office. Before hiring, Byron invested 6 months into defining the role, setting up processes, and outlining a detailed induction plan. 'Hiring Slow' ensured the right person; Audrey; was hired for the role, and a detailed training and support process guaranteed Audrey thrived in the role. The reward? Byron has time to invest in the team and 'A-Class' clients, resulting in a 165% increase in Operating Profit! If you are unsure how to transform your business and power up to the next level then you’ll find the answers in this interview, including: Why 'Hiring Slow' is key to successful recruitment? Why your Administration Manager role is critical to your success? How stepping back allows the business to drive forward? How to have the team take ownership and accountability? Why 'Less is More' delivers more profit and improves lifestyle? And plenty more … Resources mentioned: Power Up Your Tradie Business book by Matthew Jones - GRAB YOUR FREE COPY (enter promo code - podcast) Power Up Coaching Program - Email to see if we can help REQUEST A CALL Podcast links:   Podcast Studio: RadioHub See omnystudio.com/listener for privacy information.