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Repeat Customer
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love....
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Ratings & Reviews
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4.6 stars from 90 ratings
I like the content but...
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“I cannot listen to this guy’s voice anymore. Too many voice breaks/cracks for me”
c money nyc via Apple Podcasts ·
United States of America ·
07/30/19
Great Podcast
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“I’m loving each episode and seeing how customer service is put above making profit. Keep the episode coming!”
sba182 via Apple Podcasts ·
United States of America ·
06/18/19
Subscribe = Repeat
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“Just like a successful business who has repeat customers, I subscribed because of the quality in-depth reviews this podcast serves up.”
GreggRoosenboom via Apple Podcasts ·
United States of America ·
05/21/19
Recent Episodes
When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking boutique fitness company, the question became whether she could strike gold a second time with a similar spin class concept called Flywheel Sports. But then the challenge doubled when Peloton entered the market with a...
Published 07/15/19
Published 07/15/19
Chip and Joanna Gaines were stars of the hit home makeover TV show Fixer Upper on HGTV, but when they decided to launch a lifestyle brand called Magnolia, they couldn't rely on celebrity status alone. It required a much deeper customer experience.
Brand strategist Adam Hanft describes the...
Published 07/01/19
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See hourly chart positions and more than 30 days of history.
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