In Episode 172 of the Profitable Salon Owner podcast, host Kaya Swanson sits down with Joanne Peterman, a seasoned salon mentor with over 40 years in the industry. Joanne reveals her unique approach to battling booth renter mentality by creating a salon culture where teamwork, accountability, and a well-defined Code of Honor are at the forefront. Learn how Joanne fosters a positive environment where her 17-member team thrives, contributing to her salon’s million-dollar success. She shares insights on effective onboarding, incentivizing staff, and the importance of owner self-reflection in building a supportive, goal-driven salon community. Discover how her passion for wellness, from Reiki to yoga, has influenced her leadership style and propelled her team towards success. Whether you’re a salon owner facing retention challenges or simply looking for inspiration on team-building, this episode is packed with practical insights and inspiration for profitable salon growth.