1.) The MSP Question of The Week How do you buy another MSP with no money down? --- 2.) Notes on The News Kaseya 365 subscription debuts at $3.99! https://www.channele2e.com/news/kaseya-365-subscription-debuts-at-3-99 Major Leadership Changes at PAX8, CEO steps aside... Pax8 has named Scott Chasin as CEO, effective immediately, replacing founder John Street in the role, the company announced. Finally, AI Fighter jets successfully tested and Twitter/X announces news feed based on...

Host Karl Palachuk interviews Wes Hutcherson and Stuart Ashenbrenner from Huntress on the challenges and (and victories) of securing macOS endpoints.  As you know, MacOS represents a growing percentage of the business device operating system market, outperforming both Linux and ChromeOS. Since this is going to be a growing portion of the endpoints you support, it's good to know how you're doing to do that. And with so many "home" and personal devices now being used for company purposes,...

1.) MSP Question of the Week Should you ban Non-compete Agreements?  --- 2.) Notes on The News  Big Tech firms lost its dream status due to layoffs and instability: https://www.cnbc.com/2024/04/28/how-working-for-big-tech-lost-dream-job-status.html --- 3.) Five Minutes with A Smart Person - Bit-Wizards Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards--an award winning IT services provider based in Florida. We discuss the...

1.) MSP Question of The Week Which do you prefer: iPhone or Android? Is there a clear winner?  --- 2.) Notes on The News     What are the current TOP Password Managers? https://www.tomsguide.com/us/best-password-managers,review-3785.html "Big Tech" censoring content...and other clickbait-y titles.  https://edition.cnn.com/2024/04/09/tech/meta-social-media-nightcap/index.html There are only two weeks left to submit your application for Channel Futures MSP501:  ...

1.) The MSP Question of The Week  Should you charge for onsite travel?  And what's best--Price per seat or per device?   --- 2.) Notes on The News  The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software... ...Apple loses top phonemaker spot to Samsung as iPhone shipments drop! "Apple's smartphone shipments dropped about 10% in the first quarter of 2024, hurt by intensifying competition by Android...

Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive through email. Karl and Dima introduce you do the archvillain Didi and her role in educating clients - without irritating or alienating them! About...

1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? --- 2.) Notes on The News  Windows features disappearing in 2024: https://www.pcworld.com/article/2285358/10-windows-features-disappear-soon-2024.html Google looking to purchase Hubspot: https://www.crn.com/news/cloud/google-parent-alphabet-eyes-hubspot-acquisition-report United States Cyberforce: https://www.fdd.org/analysis/2024/03/25/united-states-cyber-force/ ...and...

1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? --- 2.) Notes on The News  April fool’s joke? Gmail announced 20 years ago today:  https://www.pbs.org/newshour/nation/20-years-ago-people-thought-googles-gmail-launch-was-an-april-fools-day-joke Microsoft copilot released today: https://techcommunity.microsoft.com/t5/copilot-for-microsoft-365/microsoft-365-copilot-ga-announcement/m-p/3934648 ...

Host Amy and James are back!  1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? --- 3.) Notes on The News  N-able 2024 MSP Challenges and Opps – CEO article: https://www.channele2e.com/perspective/n-able-ceo-pagliuca-2024-msp-challenges-opportunities How the top MSP business owners are using AI in their business: ...

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024!    Thank you to our guests (in order): Dave Seibert of SMBTechFest  https://www.linkedin.com/in/daveseibert99 https://www.smbtechfest.com/index.asp   Michelle Ragusa McBain of Sonicwall  https://www.linkedin.com/in/michelleragusamcbain https://www.sonicwall.com/leadership/michelle-ragusa-mcbain/   Mikey Pruitt of DNSFilter https://www.linkedin.com/in/roadtociso https://www.dnsfilter.com/   Kathleen...

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS. With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS (Cybersecurity and Data Protection),...

Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! https://www.sxipher.ai/ https://www.linkedin.com/in/christophe-reglat-7360b0141/ Call: (386) 479-4074 Email: [email protected] — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ ...

Yes, another opener about the weather. ;)    1.)  The MSP Question of The Week How can small MSPs compete with larger firms in the same market? https://www.msptoday.com/topics/msp-today/articles/458682-msps-must-focus-strengths-not-be-afraid-partner.htm --- 2.) Notes on The News  The AT&T outage  results in $5 credit to all affected users. ...And the Media Industry suffers in the face of social media newsbreaks.  --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March...

We are back after the long weekend with great hair... 1.) MSP Question of the week:  How do you qualify an opportunity so you don’t waste your time? Check out Amy's whitepaper:  https://www.thirdtier.net/product/whitepaper-how-to-build-a-valuable-local-linkedin-network/ --- 2.) Notes on the News and Our Favorite Social Media Apple Vision Pro is out:  1st new product in 7 yrs – VR headset $3499 https://www.cnn.com/2024/02/02/tech/apple-vision-pro-what-you-need-to-know/index.html ...

Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system. “The last 18 inches between the screen and the end-user is the...

1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experience... See:  https://www.channele2e.com/native/customer-experience-is-everything 2.) Five minutes with a Smart Person -  Val King of Whitehat Technologies Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years...

1.) MSP Question of The Week   How do busy MSP business owners deal with stress?   Host Amy and Host James discuss their strategies.    ---   2.) Five Minutes with A Smart Person -  Eric Anthony    Host James sits down with Channel Vet, podcaster, and Director of Community at EGNYTE Eric Anthony.   Learn more about Eric:   https://www.linkedin.com/in/esanthony/   Eric's Customer Experience video: https://youtube.com/live/WHQWGhrg7FY   Eric's Book "CX That Sings": ...

Host Amy and Host James catch up and catch a tan.    1.) MSP Question of The Week   What is the best business structure for new MSPs?   See: https://www.toptal.com/finance/interim-cfos/c-corp-vs-s-corp#:~:text=Compared%20to%20traditional%20S%20or,it's%20taxed%20as%20a%20corporation   ---   2.) More Tech Layoffs?   EY Announces Layoffs in Response to Economic Struggles   See: https://www.channele2e.com/news/ey-announces-layoffs-in-response-to-economic-struggles   "Less than a...

*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. :-) 1.)  Should you update your GOALS and OBJECTIVES every year?  The short answer? Yes.  Email James ([email protected]) for his one page business plan exercise. ---  3.) Notes on The News  Is Connectwise a sinking ship? https://www.msptechnews.com/business-news/is-connectwise-a-sinking-ship/ The best click-bait of the year....so far! And...

1.)  Should you update your GOALS and OBJECTIVES every year?    The short answer? Yes.    Email James ([email protected]) for his one page business plan exercise.   ---      3.) Notes on The News    Is Connectwise a sinking ship?   https://www.msptechnews.com/business-news/is-connectwise-a-sinking-ship/   The best click-bait of the year....so far!   And MAJOR CONSUMERS SEVER RELATIONS WITH HACKED BRANDS?   Ransomware attacks in 2023 surged by 95% year-over-year,...

Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers better manage their time and their bottom line.  Koutavas oversees the creation, implementation, and adoption of benefits at The ASCII Group which services over 1,400 MSPs in North America. A widely-recognized figure in the IT industry, Jerry has more than 25 years of experience in the Channel. ...

1.) MSP Question of the week:  Will the US economy adversely affect my business?          In summation, it will...if YOU let it. And what does tabasco hot sauce have to do with you?   ---    2.) Notes on the News   Tech lay offs yet again! Google, Amazon and Snap are among latest to announce major layoffs.   See: https://www.channele2e.com/news/google-amazon-snap-latest-to-announce-layoffs   3.) Cool Tech Gifts   Our experts way in. :-)   --- Our upcoming events: Jan...

Host James sits down with Venvito's Founder Rob Fegan on partnering with Microsoft.  Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft's field teams. Sharing with other owners, founders, and leaders the messaging, the mechanics, and the mindset necessary to partner with Microsoft, growing your Microsoft practice through mutually beneficial relationships at all levels within Microsoft.   Learn more: https://www.linkedin.com/in/robfegan/ ...

Today the SMBCP is whole again: Karl is back!      1.) MSP Question of The Week   What is the best commission plan for salespeople?    ---   2.) What's New in the News    OPEN AI – blew up!   And ransomware attacks are on the RISE!    Ransomware attacks have surged in recent years; this has led to significant financial losses, data breaches and operational disruptions across various sectors. As of 2023, over 72% of organizations worldwide were affected by ransomware attacks,...