In a time when insurance providers are pulling coverage due to the increased frequency of events brought on by climate change, more must be done to offer policies that protect people, their homes, and their belongings, as well as ensure that policyholders can get quick initial relief aid in the immediate aftermath of natural disasters. On the newest installment of Tech Leaders’ Intel, Nick Goodwin sits down with Rosina Smith, Chief Product Officer at McKenzie Intelligence Services (MIS). Rosina’s work focuses on event response and closing the knowledge gap in writing premiums for disaster relief and providing claims expeditiously during disaster relief operations, stressing that insurance is an important market that must be understood. She tells us about her research on applying academic findings to practices in the insurance industry, her evolution as a tech-minded professional through her experiences at Allianz and MIS, and her views on innovation in the insurance industry. Among other things, Rosina and Nick discuss: The importance of “ground truth” in event responseWhat success looks like in the insurance sectorThe need for insurance companies to get people outside the industry talkingDecisions points about data focus in the age of GenAIThe role of disaster relief as the climate crisis steadily grows…and much more. Rosina’s fascination with evolving technology means she has a mind for applying innovations to the rapidly changing world of insurance, and taken together with her singular focus on the customer, this episode is a must-listen for those seeking insights!