All episodes of TECHtonic: Trends in Technology and Services

TECHtonic: Trends in Technology and Services

Episodes

68. How to Go From Base Camper to Mountaineer?

Published 01/19/24

67. Channel Partners and Technology Providers: A Team Sport Therapy Session

Published 01/05/24

66. Redefining Customer Success with Salesforce and TSIA

Published 12/08/23

65. The Differentiator Between Good and Great

Published 11/24/23

64. The Intricacies of Digital Transformation with Deloitte

In this compelling episode of TECHtonic, Thomas Lah engages in an insightful discussion with Wall Street Journal-bestselling author, Dr. Tim Bottke, Deloitte Central Europe’s Chief Innovation Officer, about the intricacies of digital transformation in the business world. They discuss the significance of striking a delicate balance between technological advancements, organizational dynamics, and the human element in the digital transformation process. Throughout their conversation, Lah and...

Published 11/10/23

*Bonus Episode* AI Capabilities Integrations: Stay Ahead of the Curve

Published 11/03/23

63. What Have We Learned?

Published 10/27/23

62. Risk, Cash Flow, and Financial Health in SaaS: The Financial Advisor Interview

Published 10/13/23

61. The Evolution of Customer Success and Renewals at HP Inc.

Published 09/29/23

60. Moment of Truth: Talking Customer Success with an Executive and Investor

Published 09/15/23

59. Microsoft on Customer Success Today

Published 09/01/23

58. How Culture Drives Results: Insights from a Culture Scientist

Published 08/18/23

57. Looking to the Future: Professional Services at Salesforce

Published 08/04/23

56. Profitability: Thoughts from a SaaS CEO

Published 07/21/23

55. Insight from Dell: What Managed Services Means Today

Published 07/07/23

54. A Win for Everybody: Talking Customer Success with Ernst & Young

Published 06/23/23

53. Cognite’s Chief Product Officer on Nuance, Innovation, and Product

Published 06/09/23

52. The Opportunities and Threats of AI for B2B Customers in 2023

Published 05/26/23

51. XaaS at SimCorp: Selling Outcomes and Cost-Efficiently Growing Revenue

Published 05/12/23

50. Customer Success: Meh-ga Insights from Gainsight

Published 04/28/23

49. Data-Driven Everything: A Conversation with John Deere

Digital transformation is hitting every industry, including the very oldest—agriculture. Thomas is joined by Justin Rose, John Deere’s President of Lifecycle Solutions, to discuss the massive changes in the agricultural industry. They cover modern data-driven agriculture, implementation of AI and customer success, and the importance of a mission that attracts talent.

Published 04/14/23

48. Scaling Customer Success with RingCentral’s Resident Expert

Thomas is joined by Carlos Granda, SVP of Customer Success at RingCentral and seasoned customer success executive, with experience at Salesforce, Google Cloud, and SAP. Sharing customer success wisdom, they discuss building and scaling customer success—touching on hiring, renewal responsibilities, collaboration with sales, and leveraging AI.

Published 03/31/23

47. Still a $21-Billion Dollar Industry? Face-to-Face Events in 2023

60% of tech leaders believe that events are the most critical marketing channels for achieving business goals. But, on average, B2B conference attendance is only at 65% of pre-pandemic levels. Can this $21.7 billion dollar industry make a comeback? Thomas is joined by Paul Kent, SVP of Events, to answer this question. They discuss the current and future state of B2B conferences, including virtual and hybrid options, optimizing for attendee experience and networking, and dealing with inflation.

Published 03/17/23

46. Making Renewals Easier: A Conversation with Blackline

Lisa Schreiber, Chief Customer Officer (CCO) at Blackline, joins Thomas to discuss the role of the CCO on XaaS: building a base of easy-to-renew customers. They also cover cross-functional collaboration, the role of partners, methods to improve adoption, and navigating current economic challenges.

Published 03/03/23

45. The Science of Selling: A Chief Revenue Officer’s Perspective

Thomas interviews Todd Cione, CRO at Teradata, about why the role of CRO will become ubiquitous in the tech industry, what a CRO does, and what this role means to a company that’s transforming its business model.

Published 02/17/23