About this Episode In this episode of the Agency Profit Podcast, Marcel and Joey explore how clear communication and exceptional client experience can transform agency success. Joey, with over 20 years of agency expertise, shares proven strategies to help owners captivate clients and elevate interactions. They stress the significance of architecting memorable client journeys that foster trust, uncover new opportunities, and deliver high-impact insights during meetings. Setting strong expectations from the outset and continuously reinforcing the project's vision are crucial for building lasting relationships. Plus, Joey offers tactical advice on conducting powerful check-ins that sustain project momentum and keep clients engaged.