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BombBomb
The Customer Experience Podcast
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer...
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Ratings & Reviews
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4.9 stars from 114 ratings
Defining Customer Experience
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“I have been lucky enough to not only be a listener of this podcast, but able to speak to the customer experience platform as well.
This podcast dives deep in the different areas of the customer experience and defines it from the perspective of different businesses as well.
This is an engaging...”Read full review »
Shannan Berry via Apple Podcasts ·
United States of America ·
01/24/23
Professional Development Made Easy
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“I can’t get enough of the show. Each episode unlocks great new ideas and concepts and helps build the vocabulary and momentum toward CX! Well done to Ethan and all the guests.”
kevnichols76 via Apple Podcasts ·
United States of America ·
09/17/22
Overall great show!
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“Ethan's a great host. I like how natural he is, together with his guests, they give great insights about the industry and they have the most entertaining and inspiring stories. This podcast is great at providing real insights that are attainable and tangible!”Read full review »
Facqt Media via Apple Podcasts ·
United States of America ·
08/08/22
Recent Episodes
Doing what's right for your customer is what's right. It’s that simple.
Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of...
Published 10/31/23
Published 10/31/23
Solving for multiple stakeholders is the essence of human-centered design.
Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in...
Published 10/24/23
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