An Executive Vice President of Sales, the owner of an apartment syndication business, the owner of co-working spaces, the CEO at an insurance company, a business and sales production coach, a top 1% mortgage originator, and a firefighter … literally.    Today’s guest has been all of these things and more. And most of them right now - all at the same time.  Hear our conversation with Shane Kidwell, Executive Vice President of Sales at Victorian Finance:   Why we need to fall in love with being excellent at our jobs How to set effective expectations with your clients  What the main differences are between assumptions and agreements Where Shane’s strengths lie in all of his businesses How the mortgage business has evolved since its implosion in 2008   More information about Shane Kidwell and today’s topics: LinkedIn Profile: https://www.linkedin.com/in/shanerkidwell/   Company Website: https:// kidwellteam.com/    Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.