If you want people to follow you, buy from you and believe in you, especially in competitive high stakes environments you need to lead from the rooftop. In this episode, we're thrilled to welcome retired US Army Green Beret and Lieutenant Colonel, Scott Mann. Scott is a leadership coach, keynote speaker, author, and founder of several organizations, including the 501 C three nonprofit, the hero's journey, which helps veterans transition to civilian life, and Task Force Pineapple, which helped move over 1,000 Afghan allies from harm's way. He's also the founder of Rooftop Leadership, where he shares the rapport-building skills he learned in Special Forces to help today's leaders make better human connections in high-stakes, low-trust engagements. Tune in as he speaks to Ethan about - What does “Leading from the Rooftop” mean? How trust can be built from genuine conversations thatWhat lessons he learned as a Green Beret apply to his professional life Why authentic connections can remediate low-trust environments What factors contribute to disconnection and distrust More information about Scott and today’s topics:LinkedIn Profile: https://www.linkedin.com/in/davidscottmann/ Company Website: https://melissagratias.com/Other Relevant Links: 4 Ways to Estimate How Long a Task Will Take; JenDangelo.com Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.