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TaskRay
The Customer Onboarding Podcast
Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value.
On each episode, your host Jamie Cole (Chief of Staff, TaskRay) uncovers how leading companies in SaaS, telecommunications, finance, and beyond ensure the success of new customers. Jamie and guests discuss onboarding best practices, innovative strategies, and how to plan a career in customer onboarding. Subscribe today and learn...
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Ratings & Reviews
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5.0 stars from 5 ratings
Just found this in 2024
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“Will you bring back this show with more content? Really great topics and guests! 🙏🏼”
Hello_Grandma via Apple Podcasts ·
United States of America ·
06/10/24
Looking forward to more
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“TaskRay is laser focused on getting the first 90-120 days of the customer journey right. Can’t wait to hear from some of the innovators in the space on lessons learned and insights into the nuance involved in successful Customer Onboarding.”
Austin Spread via Apple Podcasts ·
United States of America ·
03/04/20
“I listened to the exclusive preview and can’t wait for the next episode! Jamie’s investigative yet approachable hosts style extracts usable onboarding best practices for customer success teams big and small. Highly recommend subscribing!”
Brian Brannon via Apple Podcasts ·
United States of America ·
03/03/20
Recent Episodes
In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Donna Weber (Founder, Springboard Solutions) to discuss the neuroscience behind customer onboarding, how to approach customer issues psychologically and more.
Published 06/22/20
In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Shannah Van Winkle (Principal, Van Winkle Consulting) to discuss why onboarding can be an accelerant to achieving value realization, whether to hire technical vs relationship-based CSMs and more.
Published 06/15/20
Understanding the Time to Value Equation with John Drinane (Sales Enablement Manager, Revenue River)
In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with John Drinane (Sales Enablement Manager, Revenue River) to discuss the Time-to-Value equation, how to effectively communicate with customers and more.
Published 06/08/20
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