In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Donna Weber (Founder, Springboard Solutions) to discuss the neuroscience behind customer onboarding, how to approach customer issues psychologically and more.

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Shannah Van Winkle (Principal, Van Winkle Consulting) to discuss why onboarding can be an accelerant to achieving value realization, whether to hire technical vs relationship-based CSMs and more.

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with John Drinane (Sales Enablement Manager, Revenue River) to discuss the Time-to-Value equation, how to effectively communicate with customers and more.

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Eric Berridge (Former Chief Customer Officer, Bluewolf - an IBM Company) to discuss how to transform any company with customer obsession, what to do when business needs and customer needs are misaligned, and more Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers...

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Shannah Van Winkle (Principle, Van Winkle Consulting) to discuss why companies should hire a specific mix of technical and relationship-centered customer success managers, how to ensure onboarding is prioritized by your post-sales executives, and more. Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies...

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Bernie Kassar (Chief Customer Officer, Xactly) to discuss why companies should prioritize onboarding within their customer success strategy, what the future of customer onboarding can look like, and more. Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and...

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Stephen Poppe (Sr. Manager of Customer Success, LabelInsight) to discuss how to design human-centric onboarding practices, fostering creativity from your onboarding team, and more. Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's...

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Ashvin Vaidyanathan (CCO, Gainsight) to discuss why product and onboarding teams should collaborate, how to hire for onboarding leaders, and more. Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. Your host Jamie...

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Dan Steinman (Chief Evangelist, Gainsight) to discuss why 70% of churn happens because of the customer's experience in the first 90 days, how to build a successful hand-off process, and more. Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their...

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Blakely Graham (CEO, TaskRay) to discuss the current state of customer onboarding, how to measure onboarding performance, and more. Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. Your host Jamie Cole (Chief of...

The Customer Onboarding Podcast is coming soon to Apple Podcasts, Stitcher, Spotify, and wherever you listen. Join our host Jamie Cole, Chief of Staff at TaskRay, as she uncovers the hard-won lessons in customer onboarding from leaders of innovative brands in SaaS, telecommunications, franchise development, healthcare and beyond. Each episode, Jamie and guest will equip you with a playbook to optimize your current customer onboarding program including strategic initiatives to implement...