In this episode of "The ITSM Practice," Luigi Ferri delves into the critical role Managed Service Providers (MSPs) play in the IT landscape. Discover why businesses turn to MSPs for scalable, expert solutions in managing IT infrastructures, from cybersecurity to cloud solutions. Understand how MSPs, valued at $267 billion globally in 2022, offer strategic benefits and face challenges like keeping pace with AI and automation. This episode explores the evolution of MSPs, their significance for different business sizes, and the anticipated future trends impacting their services. In this episode, we answer to: Why are organizations increasingly relying on MSPs? When do large enterprises need an MSP? What are the future trends for MSPs? Resources Mentioned in this Episode: Forbes, article "What Is A Managed Service Provider (MSP)?", link https://www.forbes.com/advisor/business/what-is-managed-service-provider/#:~:text=A%20managed%20service%20provider%20is,(CRM)%20to%20your%20business. MSP Launchpad, article "How Big Is the MSP Market?", link https://www.msplaunchpad.com/blog-posts/how-big-is-the-msp-market Forbes, article "What Are The Modern Challenges Of Managed Service Providers?", link https://www.forbes.com/councils/forbesbusinesscouncil/2023/02/13/what-are-the-modern-challenges-of-managed-service-providers/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya