Send us a Text Message.Michael sits down with the two minds behind Jeweler's Advantage, the AI Powered tool designed to help elevate jewelry stores to new heights. Their tool, AI CoPilot helps stores reach new markets, build a stronger brand, and, most excitingly, concept new custom jewelry designs in seconds rather than days.With the emerging tools that are AI driven, this conversation is an interesting check-in on where the current standings are, as well as a teaser of the innovation ...

Send us a Text Message.The winds of change are blowing through the corridors of family-owned jewelry businesses. Mike spoke with 3 members of the RJO Board about where RJO is headed and what topics are of greatest importance to them. Mike was joined by: RJO Board of DirectorsJoe Schiavone, Z’s Fine Jewelry (Peoria, AZ)RJO Merchandise Review CommitteeJoanna Gruver, Jo & Co Jewelers (Wirtz, VA)RJO Next Gen Advisory BoardJason Baide, Gem Gallery (Bozeman, MT)Together with the RJO leadership ...

Send us a Text Message.This episode was recorded LIVE from the 3rd Annual Punchmark Client Workshop in Charlotte, NC!Mike was join by Alex Schlindwein (also known as Diamond Diaries) of Kiefer Jewelers, and Caleb Falls from Fall's Jewelers, two Next Generation Jewelers for a retailer roundtable! They talk through their views on jewelry trends, how they balance working with their parents, and the tradeoffs of stocking branded vs un-branded jewelry.Visit the guest's websites!https://www.kvjewel...

Send us a Text Message.Join Mike for an exciting vlog-style podcast episode as he takes you behind the scenes of the THIRD annual Punchmark Client Workshop, in Charlotte, NC. He shares what goes into organizing an educational summit for 35 clients, 8 sponsors, and 20 Punchmark Team members. It's a lot of fun every year, and we are already planning the next one, so mark your calendar for the end of April 2025! Send feedback or learn more about the podcast: punchmark.com/loupe Learn about ...

Send us a Text Message.Mike is away at the 3rd Annual Punchmark Client Workshop and teases a few upcoming episodes he is excited about! See you next week! Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com

Send us a Text Message.Mike meets with Savannah Kell, Junior Designer at Punchmark, to talk about everything she's done to renovate the Punchmark Instagram account, what goes into managing an account sustainably, and the differences in approach for a B2B account versus a B2C account. Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com

Send us a Text Message. Kevin Jack, the creator behind Jack Custom Jewelry on social media, is known for his mesmerizing time-lapse social media showcases. From snowflake ring designs to dragons that will wrap themselves around your finger, Kevin's designs in CAD are inspiring. Mike spoke with Kevin to learn about how he got his start in custom jewelry design, his advice for others trying to learn CAD, and common pitfalls jewelry designers might encounter when designing jewelry to be...

Prepare to be amazed as we uncover the transformative impact of AI on your business's online strategy. This episode, featuring the insightful Dan Sirois, CPO & Co-Founder of Punchmark, offers an exclusive look into the future of client engagement and web development. We talk about Punchmark's new Creative Strategy Assessment and how it provides unique insights into your business based on the results collected from the hundreds of active jewelry retailers Punchmark maintains as clients....

Unlock the secrets of luxury watch photography with photographers and fellow RIT alumnus, Chris Coe and Adam Antalek of Coe Group.  We cover the demanding brand expectations of different brands, the balance of in-camera excellence versus post-production finesse, and the inventive techniques that ensure every shot conveys the luxury and craftsmanship distinctive to these miniature masterpieces. Watches are more than mere timekeepers; they're mementos with stories to tell, linking...

Whether you are selling luxury jewelry or luxury jackets, the art of storytelling is an important one that helps a shopper make the leap of faith that this object is EXACTLY what they've been looking for all along.  Michael unpacks a recent online purchase he made on Huckberry for their Flint & Tinder Flannel Lined Waxed Jacket and the subtle storytelling elements they used that really connected with him, and draws comparisons to how jewelers can employ similar tactics when selling...

Ever wonder why some websites rank higher than others, or how to make your site the jewel in Google's crown? Michael  and Stuart unravel the mysteries of search engine optimization in a candid chat about Google's latest SEO Starter Guide. We're not just rehashing the same old keywords tactics; we are talking about the current state of Search Engine Optimization and what has changed since the last time we spoke about it. And Spoilers: it's a LOT. Learn more about our sponsor NIVODA:...

A NOTE FROM MIKE: In the introduction of this episode, Michael mistakenly states Day's Jewelers have 10 locations. At the time of publishing this episode, they have 8 active locations. Nikia Levesque, VP of Marketing at Day's Jewelers, joins Michael for a chat that traces her ascent from intern to VP of Marketing and delves into her latest leadership venture with the WJA Foundation.   We talk about her membership in the 20 Under 40 list, as well as some of the hurdles that comes with trying...

The first half of Trade Show Season concludes with IJO Dallas, and Mike speaks with Penny Palmer, Director of Member Services at IJO, to talk about the new vendors that have been added, the highlights of the event location, and some of the exciting educational sessions that will be taking place! And if you've got children traveling with you, make sure you bring them to the show for the opportunity to help foster a future love of jewelry (and let them pick out a piece as well!). Plus, we're...

Step into the sparkling world of Tiffany & Co. with Sara Schoenlank, a Jewelry Designer on the High Jewelry team. High Jewelry is characterized as being the crème de la crème in the luxury world, using the most perfect precious stones possible and pushing the art of jewelry to new heights at every turn. Our conversation with Sara is a journey through her personal evolution from art school, interning in Italy under a master goldsmith, to now designing in the high jewelry space. She shares...

Mike is joined by Alex Schlindwein, also known as Diamond Diaries, to discuss her recent decision to expand one of their retail locations to include an adjacent building. This decision is one that many successful jewelers have needed to make and it comes with a whole host of difficult subsequent decisions such as handling existing tenants, renovating the space, and the design for a "monument sign".  We  hope to have this be a recurring story that In the Loupe listeners can follow along to as...

Join the celebration of innovation and leadership as Michael is joined by Amanda Gizzi of Jewelers of America, to tease the "20 under 40" list, spotlighting those who are pushing the Jewelry Industry forward.  Tune in to learn the ways Jewelers of America, National Jeweler, and Diamond Council of America amplify consumer confidence and industry growth, how to nominate members for the 20 Under 40 list, and celebrate past members of the list and where they are today! Send feedback or learn...

Get ready to unveil the future of diamond retail with Andre from Nivoda, as he sheds light on an app that's changing the game for jewelers everywhere. Nivoda's diamond marketplace makes it easy for retailers to find the perfect stone for a customer in real time, with millions of diamonds able to be sorted by size, shape, quality, Lab or Natural, and more specifications from the convenience of a mobile or tablet device. Andre also sheds light on their methods of communication as a global...

Michael sits down to speak with Paige the Jeweler, a concierge jeweler who works one on one with her clients to bring their imagination to life! We discuss the process of meeting with a client over coffee to discuss their ideas and the subsequent steps that follow before delivery of a custom ring or other piece of jewelry. We also talk about Paige's experience working in retail and how the development of those soft skills have set her up for success as a concierge jeweler! Follow Paige on...

Mike sits down with Trevor from Leitzel's Jewelry, to discuss his preparation for the RJO Palm Springs trade show. Which vendors is he most excited to sit with, how does he plan for show days, and his approach to staying in the venue hotel or elsewhere. Most importantly, we talk about about what Trevor hopes to get out of his visit to the RJO show, and the "holes" in his display case he anticipates filling with vendor jewelry based on this past year's holiday trends.  RJO Palm Springs is...

Michael follows up with Justin VanMatre of National Rarities to unpack a year of unprecedented growth and treasure hunting by hitting the sweet spot with Independent Jewelry stores through their  estate buying events.  We also run through a session of "Would You Buy This?", putting Justin’s expertise to the test with one-of-a-kind items that might just cross their path. Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com

Regardless of if a shopper starts online or walking the sidewalk in front of your store, the path to purchase is as unique as the pieces themselves. This week's conversation illuminates the diverse ways consumers shop for everything from engagement rings to casual accessories. We dissect the importance of not just catering to high-ticket items but also embracing the varied desires of a broader clientele. By balancing in-person consultations with digital exploration, businesses can craft a...

We're setting our sights on the latest technological advancements and decoding the secrets of successful digital marketing for jewelers. Michael sets up what Season 5 of In the Loupe will look like as well as teases a few of the episodes he is most interested in sharing. In the second half of the show, he is joined by Ross Cockerham, CEO & Co-Founder of Punchmark, to talk about what he is most excited about personally this upcoming year. Learn more about National Rarities:...

It's the final episode of Season 4! Which means another Best Bits episode! In this wrap up, we covered highlights from: S4 E33 -Exclusive First Interview with IJO’s New President, Stephen Barnes S4E23 -What Led to the Creation of the Geller’s Blue Book; an Interview with David Geller S4 E24 - Stop Making These 10 Social Media Marketing Mistakes!! // Diamond Diaries S4E5 - Dazzling Diamonds for Mom ft. David Douglas Diamonds & Jewelry S4E7 - I Went to RJO San Antonio and All I Got Was...

It's the busy time of the year, but that's not stopping us from talking with jewelers in the middle of making their holiday sales. We compare Black Friday performances, early December Sales, and if they open the days between Christmas and New Years. This is the penultimate episode for Season 4, so sit back and enjoy! Thank you to our guests:  https://www.sundancejewelers.com/  https://www.arezzojewelers.com/ Send feedback or learn more about the podcast: punchmark.com/loupe Learn...

This is the follow up episode to S4 E16, where we discussed the creation process (and mistakes) of our new publication, the Vendor Vault. Now, after the completion of our 3rd issue of the Vendor Vault, Sarah Weekes, Art Director at Punchmark, Savannah Kell, Junior Designer at Punchmark, joins Mike to talk about the things we improved, how we keep innovating, and what is coming in future issues! Read the Vendor Vault here: https://issuu.com/punchmark/docs/vendor_vault_issue_3_final Send...