Blake Thorne (@blakethorne - https://twitter.com/blakethorne) of LaunchNotes talks with Des Traynor of Intercom about their successful journey from one product to multiple products, knowing when to sunset a product and what they look for when hiring product leaders. Des also shares his thoughts on the fast-moving adoption of AI in products today. 🔗 Links Des’ personal website: https://destraynor.com/ Des’ company: https://www.intercom.com/ Des on Twitter: https://twitter.com/destraynor Des on LinkedIn: https://www.linkedin.com/in/destraynor/ 🚀Check out LaunchNotes: https://launchnotes.com 🙏Join Launch Awesome:  https://www.launchnotes.com/launch-awesome 📺Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/ 📝 Show notes (00:00) - Introductions (02:48) - From a single product to a multi-product platform (09:29) - The risk of rolling out new products as a mature company vs. a young startup (14:31) - What Intercom looks for when hiring product leaders (26:00) - Des’ thoughts on AI