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Dr. Joseph A. Michelli
Customer Experience University
Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Listen now
Ratings & Reviews
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4.4 stars from 7 ratings
Theory and case studies!
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“Brilliant business podcast for marketing specialists. I am loving your blend of both theory and practice and case studies. Thank you for sharing your wisdom. Helene”
MejVlam via Apple Podcasts ·
South Africa ·
08/28/18
thanks
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“I agree that reward programs and recognition are one of the best ways to accelerate performance, satisfaction and retention of both the company’s employees and customers as well.”
Savings Angel via Apple Podcasts ·
Philippines ·
07/03/14
Recent Episodes
This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines how the Tudehope brothers built a solid...
Published 04/18/24
Published 04/18/24
This episode highlights the journey of David and Aidan Tudehope, the co-founders of Macquarie Technology Group. Their story mirrors the David and Goliath narrative, taking on a well-entrenched telecom giant with a visionary approach that brought change to an industry accustomed to the status quo....
Published 04/11/24
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