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Dr. Joseph A. Michelli
Customer Experience University
Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Listen now
Ratings & Reviews
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4.4 stars from 7 ratings
Theory and case studies!
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“Brilliant business podcast for marketing specialists. I am loving your blend of both theory and practice and case studies. Thank you for sharing your wisdom. Helene”
MejVlam via Apple Podcasts ·
South Africa ·
08/28/18
thanks
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“I agree that reward programs and recognition are one of the best ways to accelerate performance, satisfaction and retention of both the company’s employees and customers as well.”
Savings Angel via Apple Podcasts ·
Philippines ·
07/03/14
Recent Episodes
In this episode, Dr. Michelli delves into the profound role that gratitude plays in both personal well-being and business success. Reflecting on the insights of author Melody Beattie, he emphasizes how gratitude can transform the mundane into the extraordinary, turning everyday...
Published 11/28/24
Published 11/28/24
In this episode, Dr. Michelli explores the intricate dynamics of hybrid and remote work environments and their impact on employee well-being. Citing recent Gallup and Workhuman research, he underscores that while flexibility is cherished, it alone does not guarantee enhanced employee...
Published 11/21/24
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