Hi and Hello Evolved Leaders! Your host TK here! Today's episode is all about providing actual tools for success for your team!
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Show notes here:
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Tools
for Success – Give them
An important part of restaurant leadership is setting your
employees up for success — but what do those tools look like?
Provide effective training- Having an effective training
program will give your new employees the knowledge they need to succeed and
will allow your tenured team members a chance to become Certified Trainers and
further their careers.
Set goals. Encourage your employees to set goals for
themselves and find time to check in with them every so often about those
goals. Having SMART Goals are important! Specific, Measurable, Achievable,
Relevant, and Time-Bound. Set a monthly meeting with the higher performing team
members and the lower performing team members to set goals and help them
accomplish them.
Don't forget to delegate. I get it. It’s easier if I do it
myself. But ultimately that doesn’t help anyone. No one gets the chance to
improve their skills and you end up burning out. Delegating will empower your
team and will help increase their effectiveness.
Actual Tools – Don’t skimp out on equipment repairs. They
are important for perspective and for actual operation. All equipment is there
for a reason. Do not put It off to hit profit lines. Your team not having the
appropriate equipment is baseline unacceptable and yet I see it in restaurant
all the time. Simple things such as non-broken spatulas to jerry-rigged ovens
with no handles. Keeping them unfixed tells your team that you don’t actually
care about them or their job. If you did, you would have proper equipment for
your team at all times. It’s not their fault you can’t manage the budget to
allow for repairs and maintenance. If they are guest experience items such as
booth seats being ripped, it’s even more unacceptable.
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