Hi hey and hello! In this episode we go through a few key things that pertain to a high-operating training program 1. Positive first impressions 2. How people learn and utilize the training tools 3. Individualize training programs

What makes a great certified trainer? What's the importance of Certified Trainers? In part 1 of my 5 part series, we dive into the main characteristics of a great Certified Trainer and attributes to look for when choosing one to develop. Those are: Knows the importance of always being a Trainer on shift Projects a positive attitude Acts honest and straightforward — sincere Motivates Solves problems Sets the standard Gives feedback Commits to being...

Hi hey and hello!! Welcome to season 3 of the RLP! Today we talk about S.M.A.R.T. Goals. Show notes are here: Setting goals is essential for any restaurant looking to thrive in a competitive industry. However, not all goals are created equal. To ensure your restaurant's success, it's important to set SMART goals - specific, measurable, achievable, relevant, and time-bound. Let's delve into how you can implement this framework effectively in a restaurant setting. Specific: When...

HI, hey, and hello! Today's episode is about the role of data analytics with some real world examples on how make informed decisions about your business. See all of our show notes at: therestaurantleadershippodcast.com! --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Hi, hey and hello! I hope you're having a great start to your week! This episode is about 6 strategies to dealing with difficult guests! Enjoy! Show notes: Difficult customers can pose quite a challenge for restaurant staff, but handling them effectively is crucial for maintaining a positive dining experience. In this blog post, we will discuss practical strategies for dealing with challenging customers and resolving conflicts gracefully. By implementing these techniques, restaurant...

Hi, hey, and hello! I hope your week is going well! In this episode we dive into 5 tactics to developing leadership skills for those aspiring to be restaurant managers, and for those tenured managers to get a refresh on a few things! Enjoy! You can find out show notes in the blog at therestaurantleadershippodcast.com! --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Hi and hello!!! I hope you're all having a fantastic start to your week! I know I certainly am! In this 45 minute, value-packed episode I interview April Rousey. April is a General Manager for one of the fastest growing restaurant chains in the US. She has just under a decade of leadership experience and her thoughts on interviews, employee culture, and more give us a peak into the thoughts of a high-performing GM! If you are a restaurant manager, you can learn a ton from this episode....

Hi and hello!!!! Today I've got a very special episode for you all, I am interviewing Stephen Drezga - Owner, Founder, CEO of Chef's Mandala. Stephen's got an interesting story, he unloads heaps of quality information and taught me quite a bit in the short 30 minutes I had with him. We talk about Product Costs, consumer behavior, getting pickled okra through secret service at 2am, and more! Use the coupon code RLP10 at chefsmandalagourmet.com --- Support this podcast:...

In this episode of our podcast, we delve into the topic of restaurant burnout and the challenges it poses for industry professionals. We explore the various factors that contribute to burnout, such as long working hours, high-pressure environments, and the demands of managing a restaurant. Our expert guests share personal experiences and provide valuable insights on strategies to prevent and cope with burnout. From implementing self-care practices to fostering work-life balance, we uncover...

Hi and Hello Evolved Leaders! Your host TK here! Today's episode is about the Art of Restaurant Leadership and 5 attributes you need to be an evolved leader! Join our community of Evolved Leaders here: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ Show Notes: Title: The Art of Restaurant Leadership: Inspiring Excellence and Nurturing...

Hi and Hello Evolved Leaders! Your host TK here! Today's episode is all about providing actual tools for success for your team! Join our community of Evolved Leaders here: https://www.facebook.com/groups/restaurantleadershipevolution I have TikTok- @yourhostTK Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ Show notes here:  -          Tools for Success – Give them An important part of restaurant...

Hi and Hello Evolved Leaders! Your host TK here! Today's episode is all about how to portray Above and Beyond in your leadership and how it leaks into your team. Join our community of Evolved Leaders here: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ Show notes here: What does above and beyond look like? When it comes to leadership, we all hear...

Join us in our first ever interview episode with Siaygnoun Nhamnhouane! Si is just 3 years into his leadership journey and is progressing quickly. In this episode we go over his thoughts on leadership and what the next steps look like for him! Join our community of Evolved Leaders here: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ ---...

Hi and Hello Evolved Leaders! Your host TK here! Today's episode contains 5 tips for New General Managers and Leaders coming into the restaurant industry! Join our community of Evolved Leaders here: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ Show notes here: 5 Tips for a new General Manager 1.       Approaching a new team...

Hi and Hello Evolved Leaders! Your host TK here! Today's episode is all about Preshifts and why they are so darn important! Join our community of Evolved Leaders here: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ Show notes here: Preshifts- Why they are an integral part to your daily shift Unexpected things happen in the restaurant...

Hi and Hello! Your host TK here! Today's episode is 5 Signs of an Effective Restaurant Leader! Join our Facebook Group: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ Show notes here: 5 Attributes for Effective Restaurant Leadership Here are 5 attributes effective restaurant managers practice to lead their team successfully 1- Communicate regularly with...

Hi and Hello! Your host TK here! Today's episode comes from a listener, they asked "What do you look for as signs of growth or leadership potential in your team?" Join our Facebook Group: https://www.facebook.com/groups/restaurantleadershipevolution Talk to me on Twitter: @YourHostTK Email me: [email protected] https://evolvedleadershipcoaching.com/ Show notes here: What do you look for as signs of growth or leadership potential?   a.    Patience b.   ...

Hi yall! Hope you're all having a great week! This week's episode is about emotional intelligence in specific, two situations and how having emotional intelligence and control helped turn both situations positive. Join our Facebook group here: https://www.facebook.com/groups/restaurantleadershipevolution/?ref=share Talk to me on Twitter here: https://twitter.com/YourHostTK?t=FN5Q1eJF7ivYOBNcvoPCdw&s=09 Email me at [email protected]! --- Support this podcast:...

Hi everyone! TK here, join our Facebook group: https://m.facebook.com/groups/restaurantleadershipevolution/?ref=share&mibextid=NSMWBT It's small now but I need your help to grow it into a beautiful community of Evolved Leaders. This episode is about negative employees and how to: 1- address them 2- why termination may be the necessary step 3- remember to not let them walk over your positivity. --- Support this podcast:...

Hi all! Episode 21 already!! In this quick episode you get raw feedback from me and my thoughts on waking up early to start the day and how its affected my productivity and long term memory. I started committing to waking up at 5 am 3 days a week. Its been eye opening to say the least. On the days i do wake up early, Im hitting the gym, listening to positive podcasts, and I find myself planning my day better than the days I wake up later. I hope this inspires you to wake up earlier....

Hi all. Ive had this topic on my chest for some time now. My hope is that you leave this episode with a different outlook on your employees. --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Show Notes 5/2/23 McDonalds Franchisees fined after 10 year olds were found working Three McDonalds in the Louisville Area have to pay over $212k 305 minors were found working more hours than legally than permitted This includes 2 10 year olds! What??! On top of this they were employed but not paid and worked as late as 2am! One even operated a deep fryer. Ruth Chris Steak House bought for $715m Louisiana based restaurant Ruth Chris was recently bought by Darden Restaurants, owner...

Show notes 5/1/23 Bjs brewhouse BJs Brewhouse Tinkers with quick service " eat at counter" model in a handful of restaurants. Customers who order before seated arent necessarily tryibg to get in and get out as quickly as possible. Same avg time spent and some going back up to order additional items They are known for their brew house theater positioning that makes them unique. Several great initiatives inacted by their CEO  and increassd 12.6% in their restaurant margins! Wow!...

Hi! This episode is about soft skills and 10 questions you can ask to draw out the soft skill information you're looking for. Too often I see managers asking the same cliche interview questions about hard skills. How long were you a server? Did you enjoy it? The list goes on. Asking these questions will only garner the answers they know you're looking for. Don't ask yes or no questions. Turn the interview into a conversation. Find out who people are, not what they've done. I'm reading off...