Hi and happy Wednesday! What is your passion? Why do you get up in the morning? I explain my passion in this episode and I hope you get something from this! If you'd like to be on my podcast send me an email at [email protected]! --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Hi! I know I've been gone for a few months. I've taken time to reflect on the path we'd like this podcast to take and to realign our personal lives to make podcasting about restaurant leadership a normal and consistent part of our day to day. I love you all, thank you for the support and kind words I've heard. We've got some learning to do this Quarter. Are you ready to be an evolved restaurant manager? --- Support this podcast:...

In this episode we discuss how having a positive attitude can help increase your own personal development, your team's development, and your restaurant's bottom line.  --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

HI all! Today's episode is a quick thought on terminating employees. What are the proper steps and what should you do to prepare?  Give people who are performing badly, a chance to correct their actions. People who steal, harass, and don't follow performance coaching need to be let go immediately. --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Hi everyone! Here we go over 5 easy ways to portray yourself as a more empathetic leader! 1) Start your manager meetings out with an appreciation text to an employee 2) Write hand written thank you cards for on-shift performance praise 3) Don't ask cliche questions, ask more specific and personal questions. 4) During Pre and Post shifts- mention 1 VIP employee and be specific on why they are a VIP 5) Understand and listen to your people. Read the room and let people feel...

Hi all!  Here I talk about emotional intelligence(EQ) and how it's extremely crucial to your personal development as a leader. Enjoy! Here's an article going over EQ. : https://online.hbs.edu/blog/post/emotional-intelligence-in-leadership#:~:text=Emotional%20intelligence%20is%20defined%20as,popularized%20by%20psychologist%20Daniel%20Goleman. If you need me or want to talk reach me at [email protected]! --- Support this podcast:...

t's almost the norm now to expect a 50% show-up rate in both fast casual and full dining alike. We can blame it on Covid. We can blame it on people. This is a new era. We need to adjust. In our realm, it's no longer who has the best resume, it's what employer can stand out from the rest. To be an Evolved Leader, you have to take responsibility. The job experience begins with the first interaction. Create the experience that your applicant won't forget. They are applying everywhere and...

This episode covers conflict resolution without saying sorry. This is a well known course by Ken Clark that goes in depth on solving problems and asking the right questions with conflict resolution. As humans, we are naturally deflective of conflict and do our best to avoid it all together. This podcast may help with your hard to have conversations. Enjoy! --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Episode 1 of a new series - Restaurant Rants. Here I rant about a few topics that have been on my mind recently, bad leaders is one of them. Leaders who don't care about their people. Leaders who do the bare minimum. It's sad and aggravating to those around them.  Enjoy! --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Hi! I hope you are all having a fantastic week. This is a quick episode about manager meetings! 1- How often should you have a manager meeting? 2- Who should attend? 3- How should you plan for it? 4- What should you talk about? If you have any questions or want to reach out, you can do so by reaching me at [email protected]! Join our community here: https://www.facebook.com/groups/3095022540643749/ --- Support this podcast:...

Hi all! Today I go over 10 steps to follow to go from the restaurant manager to restaurant leader mindset. I get this information from https://pos.toasttab.com/blog/on-the-line/restaurant-manager-to-restaurant-leader which does a solid job going over them. Thanks! Hope ya'll enjoy! --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Delegation isn't an easy skill to learn and takes practice to hone. Many managers shy away from it due to lack of confidence in their team, believing that they are the only ones who can do the job right, or maybe they have a big ego and want to feel indispensable to their team. Those managers are doing their teams a disservice and they will never move on to the next stage in their careers. Listen in for 9 tips I have for effective delegation.  --- Support this podcast:...

January tends to be one of the slowest months in our industry. Here I talk about local store marketing and focuses you should strategize on. What are the steps you need to do in order to market? Operations and people need to be in line first. Listen for more and thank you!  --- Support this podcast: https://podcasters.spotify.com/pod/show/thailur-kachenchai/support

Thank you for listening to my podcast! Here I try to develop you into a high performing leader who then develops high performing teams that make a highly profitable restaurant. Here we go over 5 types of power that many of us yield. I hope you get something from this and I look forward to the next one! If you are a restaurant leader who would like to appear on the podcast, I would love to interview you! Email me at [email protected]! I look forward to hearing from you all!  ---...

Hi! In this quick episode I discuss the industry leading way of training your employees using a method called ESDR. ESDR stands for Explain Show Do and Review. This method hits all aspects of training methods including auditory, visual, hands on, and reflection. This is a proven method time and time again to giving your trainers and trainees the confidence, retention, feedback, and tools they need to succeed. Thanks for listening! If you have any other topics you'd like to hear discussed...

Hi! My second episode is about how to earn respect as a new boss. Are you taking over leadership for a new team of people as a General or District Manager of a restaurant? Gaining the respect of your reports is step numero uno of working towards excellence in operations. If you want to build high performing teams, you must master this skill. In this episode I discuss my own career choices and the steps I take in gaining respect and controlling the perspective with some rambling as well....

In this episode we dive into an article from https://www.entrepreneur.com/ about the 5 C's approach to conflict resolution that I've personally introduced into my tool belt just recently. Enjoy. Link to the article: https://www.entrepreneur.com/leadership/the-5-cs-approach-to-conflict-resolution-in-the-workplace/350374#:~:text=After%20having%20your%20team%20listen,to%20others%27%20opinions%20and%20ideas. --- Support this podcast:...

Just a quick intro into this podcast! I have just over 10 years of multi-unit experience and over 15 years in the restaurant industry. This industry has a special place in my heart and what truly gets me going is developing high-performing teams and helping others do the same. If you need to reach me, or if you are a restaurant leader that would like to share their ideas on leadership, contact me at [email protected]. Thanks ya'll!  --- Support this podcast:...