“I enjoy these podcasts and have recommended them to trainees. The first episode on complaints could have done with a little more grit. For instance, there was an assumption that people complain when we make mistakes. But many mistakes elicit no complaints; and some complain when there has been no mistake. Each of these has a different dynamic.
Keep going!”
ColesCambridge via Apple Podcasts ·
Great Britain ·
05/15/21