Contrary to popular belief, your customers are NOT always right. In YHBTV recap, Sharon and Isaac give 5 reasons your customer might be wrong and 8 tips on how to deal with it.
Isaac heads down the rabbit hole with Francesca Berrini of Unusual Cards and examines her 16 years in business along with the peculiar relationship she has with her customers as she vends primarily at weekend markets and craft fairs.
Sharon and Isaac revisit the five predictions they made for 2018 to see how accurate they were, and make three predictions for the evolution of the maker economy and maker business in 2019.