Episode 40:Navigating the Labyrinth of Customer Service
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Description
We may interact with people on a daily basis, the labyrinth of emotions and opinions in customer service is real. Sharon and I serve as your sign-posts for making your way through the maze and cover some important pointers.
Isaac heads down the rabbit hole with Francesca Berrini of Unusual Cards and examines her 16 years in business along with the peculiar relationship she has with her customers as she vends primarily at weekend markets and craft fairs.
Sharon and Isaac revisit the five predictions they made for 2018 to see how accurate they were, and make three predictions for the evolution of the maker economy and maker business in 2019.