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“Shep is so incredibly personal and can relate to just about anyone. His approachability matched with decades of dynamic experience in all different spaces of customer service creates a very engaging and FUN discussion for interviews. I had the pleasure of working with Shep on behalf of Marriott International, and the podcast interview was captivating and to the brim with helpful, practical lessons in dealing with customers during what is still an unprecedented time. Shep's team was also incredibly attentive and helpful to ensure everything was coordinating seamlessley. Thank you for a terrific experience!”Read full review »
Jessica Travels via Apple Podcasts ·
United States of America ·
07/12/22
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“Shep is an inspirational leader in creating amazing customer experiences. His insights into how customer relationships should be developed and nurtured will help any company turn their customers into true fans.”
LarsKristensen via Apple Podcasts ·
Canada ·
04/10/18
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“This podcast is one I always listen to and I always learn something! Shep does a great job”
ThomSinger via Apple Podcasts ·
United States of America ·
08/12/16
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“Great show as always Shep! And great topic!”
Anonymous Reviewer, MA via Apple Podcasts ·
United States of America ·
08/01/17
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