Do you have what it takes to impress Customer Success hiring managers heading into 2025? We certainly have the information for you, and it has come straight from the mouths of current hiring managers. In this second episode of our two-part series, we cover five more key findings from our interviews with current Customer Success hiring managers, including some surprising insights about AI, that will put you ahead of the competition in your job search.  If you haven’t listened to part one yet,...

What are Customer Success hiring managers looking for in candidates in 2025? The best way to find out is by asking them directly, and that's exactly what we've done. In part one of this two-part series, I share five major findings directly from Customer Success hiring managers across various industries. We’ll discuss the evolving partnership between hiring managers and talent acquisition teams, changes in the resume review process, and the growing importance of job descriptions. I'll also...

Is it ok to use AI in your job search? While the thought of being able to get AI to write your resume and cover letter may seem tempting, you will want to listen to these insights first!  I'll be covering the four do's and don'ts of using AI in your job search for customer success roles, drawing insights from recent interviews with hiring managers and my own hiring experiences. We'll explore how AI can help with ideation and optimization, ensuring it supports rather than replaces your own...

Are you about to lose your mind with your job search? If you have been feeling like you are reaching job search burnout, then I have the tips for you! I am sharing seven quick tips that you can implement into your job search so that you can keep your sanity as much as possible and prevent yourself from burning out. From setting small, achievable goals to incorporating "clean rest," these tips will equip you with the tools needed to sustain a healthy and productive job hunt. So whether you're...

Have you relied solely on your ability to do your job well to get you noticed by leadership? When it comes to standing out, this just isn’t enough, so in this episode, I will walk you through how to go from invisible to indispensable.  I'm giving you three easy strategies to impress your leadership team and change the trajectory of your career for the better. I will show you how these simple strategies, like participating in meetings and presenting valuable customer insights to leadership,...

Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I will show you how.  I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolproof plan for getting up to speed, these actionable tips can open doors to new opportunities. So, if you are ready to bring the joy back into your...

Are you thinking about joining one of our coaching programs? First off, great choice! But you might wonder, with all the options available, why choose us? In this episode, I'll explain why our program is considered the gold standard in Customer Success coaching. You'll get insights into the expertise that my team and I bring to the table, including our unique processes and why our approach is special and considered the best. We'll discuss our personalized, human-centered resume-writing...

If you are ready to propel your Customer Success Manager career, you would know that data is the key. But what do you do if you feel held back regarding metrics, data, and numbers based on what your company shares with you? Then I’ve got you covered.   In this episode, I'm breaking down exactly what data points and metrics you should be tracking to grow your career in Customer Success. Whether you have to DIY it or you have access to the data, I’ll share the data that hiring managers want to...

The way you're talking about driving customer adoption isn’t what hiring managers or Customer Success leaders—who hold the keys to your promotion—want to hear. This is a common issue I see multiple times a week, and in this episode, I’ll show you exactly what you should be doing instead. We’ll dive into the often-overlooked strategies behind successful customer adoption, highlighting the career-killing mistakes many CSMs make. I’ll also share five key tactics that are guaranteed to impress...

Have you nailed your elevator pitch? What if I told you that if you can recite your pitch in your sleep, you have a huge problem?  In this episode, I'll explain why it’s crucial to wave goodbye to generic elevator pitches. I’ll reveal the five most common mistakes that I commonly see and provide actionable strategies to elevate your pitch to the next level. Whether you're actively job hunting or simply want to be prepared for future opportunities, this episode will equip you with the skills...

What does it take to earn $150K in Customer Success right now? I am so excited to share this episode with you as I am sharing exactly what ten of our clients had on their resumes to land $150K job roles.  In this episode, we're diving deep into the key strategies and metrics that distinguish high earners, from upsell expansion and churn prevention to leveraging customer satisfaction and product adoption. If you are ready to join the ranks of the high earners in Customer Success, this is the...

Is it really possible to become layoff-proof? While no job can guarantee complete security, this episode offers actionable steps to help you become indispensable, even in today’s volatile market. We’ll explore strategies you can implement immediately to minimize your chances of being laid off. I’ll also provide tips on how to prepare for the possibility of a layoff, ensuring you’re in the best possible position to start your next job search. If you’re looking for ways to protect your career,...

Are you feeling lost in your customer success career? Do you look around and see everyone else with clear direction while you're unsure of your next step? I've been there too. That's why, in this episode, I will explore the customer success career paths you should know about. I’ll break down four exciting customer success career paths to help you navigate a competitive job market. Whether it's specializing in specific segments of the customer journey, focusing on customer success operations,...

Do you want to leave your next job interview with a lasting impression? Well then, it’s time to stop asking the same boring questions that everyone else asks, and in this episode, I am going to show you how.  I’ll share a simple yet powerful trick to transform how you approach the closing questions. This will help you stand out from the competition, gather essential intel for future rounds, and showcase your qualifications. There's so much valuable content packed into this episode, and these...

Are you struggling with job search rejection? Feeling demotivated and exhausted from the constant "no's”? Then this episode is an absolute must-listen! In this episode, I'll be revealing my top 6 tips for dealing with rejection in your job search. From gamifying rejection to acting like a scientist, I'll share practical strategies to help you stay resilient and maintain your confidence in this competitive job market. Discover how to embrace rejection as part of your journey and learn...

Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at work without feeling like you're bragging? Then this episode is an absolute must-listen for you! I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies to help you navigate your path to promotion. From leveraging one-on-one meetings to setting self-advocacy challenges, I will guide you in taking...

Are you ready to negotiate a salary that truly reflects your worth? We’re diving into part two of our audience Q&A, focusing on successful salary negotiations for your next job offer. I’ll share eight real-life success stories to provide you with the tools you need to secure the best job offer possible. Expect actionable advice on negotiating everything from your base salary and benefits to securing merit increases and adapting compensation structures in startup roles. Join us as we...

Is there something holding you back when it comes to negotiating salary? My LinkedIn messages have been filled with questions about this, so in this episode, I am answering all your burning questions.  I’m sharing practical tips and strategies to help you confidently advocate for what you deserve. From the perfect timing to how to frame your requests, let's turn this daunting task into a collaborative conversation with your employer. There is so much valuable information packed into this...

Do you have your eye on a promotion to mid-market or Enterprise Customer Success? If the answer is yes, then this episode is your go-to guide on the key skills you should be prioritizing that Hiring Managers value most! I’m diving into four essential things that can set you apart and accelerate your path to promotion. From mastering strategic account planning to leveraging champions and driving change management, these are the tips you need to elevate your career.  Whether you're aiming for a...

Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you!  I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting your past experiences, I am sharing actionable tips that will leave you feeling overprepared and ready to tackle any interview question. Tune in to...

Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your resume, and throw it in the fire? Then, you are going to want to tune into this episode.  I'm debunking common myths that could be holding your resume back and offering actionable strategies to make it stand out. From understanding the real impact of job gaps to effectively quantifying your experience, these insights can boost your chances of...

Are you feeling less than optimistic about your current Customer Success job search? Whether you can’t land an interview or have trouble sealing the deal, this is a must-listen.  In this episode, I’m breaking down the five most common issues I see holding job seekers back and how to fix them. From conquering interview fears to mastering the art of selling yourself, I will provide you with actionable tips and in-depth insights to help you finally land that dream job.  If you've ever felt stuck...

Let’s face it: no one wants to end up in a ‘bad fit’ role. And while it might seem unavoidable, I'm here to give you the best possible chance to avoid this situation. In part two of this series, we’re diving into the art of asking the right questions during job interviews to dodge those bad-fit roles. Discover actionable strategies on how to assess management style, tools, data availability, and unique industry challenges, ensuring you make the best career move possible. There’s so much to...

No one enters a new role expecting it to be a 'bad fit,' yet it sometimes happens. Fortunately, there are proactive steps you can take to avoid this. In this episode, I'll discuss the seven critical aspects you should evaluate before accepting a job offer. I’ll dive into the significance of your future manager, the potential for upward mobility, and the tools you'll need to succeed, laying a solid foundation to help you sidestep common pitfalls in your job search. There's so much valuable...