Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode! In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps.  Tune in to transform the way you...

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job! In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my...

Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In this episode, I outline the six steps I recommend for choosing the best coach or mentor for your specific goals. We'll dive into evaluating potential mentors or coaches, understanding the return on investment, and making informed decisions that enhance both your professional and personal growth. Packed with actionable tips, this episode will help...

Are you ready to take the next big step in your career? Have you been considering getting a coach or a mentor but just not sure if it is the right move for you? Then this episode is an absolute must-listen for you!  In part one of this two-part series, I’m going to delve into the world of career success and uncover how finding the right coach or mentor can be a game-changer in your professional journey. From knowing what kind of help you need to how to find the right person, let me help you...

Is your job search feeling like a full-time job? It doesn’t have to feel this way! Whether you have five hours a week or one hour a week, I am sharing actionable tips to get the most out of your job search.  In this episode, I will teach you how to avoid burnout as a customer success job seeker. From managing your time more efficiently to strategically planning your job search activities, I will cover it all. So remember, the key to landing that dream role isn’t about the hours you pour...

Is your resume lacking in numbers? You know that you need to quantify your achievements but are left scratching your head about how to do this. I totally get it! In today’s episode, I will teach you how to make your work experience resonate more powerfully with recruiters.  I’ll discuss how to turn your impact—whether direct, across teams, or business-wide—into measurable metrics. With a focus on digging up specific numbers, I'll show you how to illustrate your success stories and boost your...

Have you been relying on memorizing responses for every possible interview question? Well, I am here to break it to you, treating your next job interview like a test that can be studied for is why you are not seeing the results you want. And in this episode, I will share with you something I have never included in my free content: the interview technique that will make you stand out.  I am going to break down the art of tailoring your responses to suit the unique needs of your interviewer and...

Are you ready to make more money in your Customer Success career? Talking about money doesn’t need to make you uncomfortable. I am here to arm you with my top 8 tips that will, over time, get you closer to your financial goals as they relate to your career.  From staying consistent in your path to finding your niche and aligning with leadership's vision, I am sharing actionable strategies that will help you make more money in your career. So tune in and get the guidance you need to start...

How do you make a splash when starting a new role and plant the seeds for future growth? Landing the position is one thing, but laying the foundations for future growth can often be a missed opportunity. In this episode, I am going to let you in on how you can make a good first impression.  Inspired by a recent conversation with a client, I will discuss three things you can do as a new team member to make a good first impression and start contributing right away. Tune in to gain valuable tips...

Have you ever paused to wonder if the career path you're on is the one meant for you? It’s common to fall into the trap of what your career path should look like, but I am here to share some hot takes on what you should consider when taking the next step in your customer success career.  I am going to explore the different career paths available in (and out) of customer success and the importance of aligning your professional journey with your personal strengths and goals. So whether you are...

Just found out you need to deliver a Customer Success Interview Presentation for the role you've applied for? You might find me weird, but I think that's pretty exciting! And in this episode, I am going to help you understand what it is and call out the biggest gotchas I see my clients make so that you can avoid those things. I'll explore the various types of interview presentations and the grading criteria behind these – meaning what hiring teams are assessing you on, what you could lose...

Networking is dead. At least, that's what many thought leaders on the internet have led you to believe. In this episode, I'll help you figure out if networking is the right strategy for your job search. I won't just be sharing my personal take on why networking remains a crucial element in finding a Customer Success role; I'll also dive into one of my favorite tools—data. I’m covering how I define networking and share insights from data I've gathered from hundreds of clients on the successes...

Feeling like your resume is just disappearing into the void with no response? It's time for a change, and this episode is your first step away from relying on AI and towards creating a resume that will actually land you those customer success job interviews. In this episode, our focus is on making every single bullet point on your resume shine, setting you apart as the perfect fit for your dream Customer Success role. I’m covering the basics of resume writing that many of you get wrong. And...

Have you ever aimed for a promotion, confident it was yours, only to see it go to someone else? If you have been relying on your performance to get you that promotion, I have a kicker for you. It’s not the top performers who get promoted.  In this episode, I’ll tell you exactly what you need to do to get that promotion you're chasing. I’ll also share how making an impact both internally and externally is the real MVP in the eyes of the powers that be.  So, if you are in line for a promotion...

Have you ever found yourself in another Customer Success job interview, only to realize you're struggling to make it past this crucial stage? If you're wondering how to sharpen your interview skills and confidently advance to the next round, this episode is for you. In this episode, I’m exploring the world of Customer Success job interviews and how to excel in them. I’ll also discuss the importance of telling compelling interview stories and give you practical tips for crafting and delivering...

Have you ever wished you had an insider’s view into the customer success job market? Well, you are in luck. I have access to over 500 eyes in the business, and I am here to share with you what you need to know.  In this episode, I’m shedding light on the current state of the customer success job market and spilling what I think are some of the most interesting things that have changed in the job market and, specifically what those things mean for you. You'll walk away from this episode with...

Are you ready to have a wildly successful career in customer success? Then you are in the right place! Welcome to the very first episode of the Customer Success Career Coach. It's your go-to place for everything you need to know about your customer success career. To kick things off, I'll share my personal journey, answering a question many of you have asked: how did I transition from sales to becoming a CSM and eventually to founding my own career coaching business? Plus, I'll reveal the...

Are you ready to land your dream job in Customer Success despite the competition? Whether you're brand new to Customer Success or a seasoned pro looking to up-level your performance and hit that next career milestone, you've come to the right place! This is the first Customer Success podcast that gives you easy-to-apply strategies and tips to help you score your dream job, secure your next big promotion or become the top performer on your team. No fluff, just stuff you can apply ASAP to score...