In this episode, Rami El-Dahshan discusses how airport lounges are at the forefront of excellent customer service, what luxury looks like to passengers now, and how airport experiences will develop in the future.  Rami El-Dahshan joined Virgin Atlantic over six years ago from British Airways and has weathered one of the most disruptive periods for airlines and airports; the COVID-19 pandemic. Now as Virgin Atlantic passengers are almost back to their pre-pandemic levels, El-Dahshan has turned his focus to revamping the lounges and customer experiences, including adding more sustainable suppliers and even picking the fresh produce on the farm himself.  First Flight is a production of FlightGlobal, an award-winning aviation media company, and is hosted and executive produced by Amber Elias. For more information, visit ⁠FlightGlobal.com/podcast ⁠  If you have any questions, comments or suggestions, please email ⁠[email protected]⁠  For sponsorship and commercial opportunities, please email ⁠[email protected]⁠   Audio editing by ⁠StorySolutions⁠ Access 20% off your new subscription to ⁠FlightGlobal.com⁠ with the code FGPODCAST (terms and conditions apply).  Listen to the ⁠Airline Business podcast⁠, hosted by Airline Business editor Lewis Harper and executive editor Graham Dunn.