In this episode, Matt Round discusses how the passenger experience will be redefined in years to come, what the next technological advancement for in-flight entertainment looks like and why good design is the first point of impact for customers. Round joined Tangerine in 1996 and now as Chief Creative Officer, he is responsible for creative direction and strategy for the studios’ wide-ranging projects, including Finnair’s award-winning new long-haul cabin interiors, JAL’s A350 fleet renewal, Gulf Air’s 2021 cabin interior redesign, and most recently, new cabin interior programs at Southwest and LOT Polish Airlines. Round was also central in the design team responsible for introducing the world’s first fully flat bed in business class for British Airways in 1998. First Flight is a production of FlightGlobal, an award-winning aviation media company, and is hosted and executive produced by Amber Elias. For more information, visit ⁠⁠FlightGlobal.com/podcast ⁠⁠  If you have any questions, comments or suggestions, please email ⁠⁠[email protected]⁠⁠  For sponsorship and commercial opportunities, please email ⁠⁠[email protected]⁠⁠   Audio editing by ⁠⁠StorySolutions⁠⁠ Access 20% off your new subscription to ⁠⁠FlightGlobal.com⁠⁠ with the code FGPODCAST (terms and conditions apply).  Listen to the ⁠⁠Airline Business podcast⁠⁠, hosted by Airline Business editor Lewis Harper and executive editor Graham Dunn.