In this episode, Matt Round discusses how the passenger experience will be redefined in years to come, what the next technological advancement for in-flight entertainment looks like and why good design is the first point of impact for customers. Round joined Tangerine in 1996 and now as Chief Creative Officer, he is responsible for creative direction and strategy for the studios’ wide-ranging projects, including Finnair’s award-winning new long-haul cabin interiors, JAL’s A350 fleet renewal,...

In this episode, Rami El-Dahshan discusses how airport lounges are at the forefront of excellent customer service, what luxury looks like to passengers now, and how airport experiences will develop in the future.  Rami El-Dahshan joined Virgin Atlantic over six years ago from British Airways and has weathered one of the most disruptive periods for airlines and airports; the COVID-19 pandemic. Now as Virgin Atlantic passengers are almost back to their pre-pandemic levels, El-Dahshan has...

In this episode, Stephanie Wear, Vice President of Aviation Development at London Gatwick discusses the airports expansion plans for the North runway, the new routes on offer in 2024 and how slot reform is still a priority. Stephanie Wear joined London Gatwick in 2021 from Philadelphia International Airport, after a career in foreign trade and tourism. London Gatwick is the UK’s second-busiest airport, serving over 40 million passengers in 2023 and with an ambitious target to be a net zero...

In this episode, Catherine Jestin discusses how Airbus has been using AI for over 20 years, what the future of digital technology looks like in aviation, and the lessons she learnt from her career in mining (hint: it includes autonomous vehicles). Catherine Jestin has been at Airbus since 2013, and before aviation held senior roles at Rio Tinto and Accenture. Airbus is the largest aeronautics and space company in Europe and is a leader in commercial aircraft, helicopters, advanced...

Welcome to First Flight, a new podcast by FlightGlobal. In each episode, Amber Elias will be speaking with CEO’s, experts and innovators from across the aviation industry. Join FlightGlobal as we explore the length and breadth of a global industry. First Flight is the first podcast by FlightGlobal, an award-winning aviation media company. For more information, visit flightglobal.com/podcast   If you have any questions, comments or suggestions, please email [email protected] For...