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Forrester
The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
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Ratings & Reviews
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4.8 stars from 56 ratings
The CX Cast review
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“As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!”
Claudia1987-milan via Apple Podcasts ·
Italy ·
01/23/24
Insightful & thought provoking
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“Great podcasts from the CX team at forrester..”
TSNH1 via Apple Podcasts ·
Great Britain ·
01/23/24
Almost There…
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“Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to...”Read full review »
XSTeknique via Apple Podcasts ·
United States of America ·
08/26/23
Recent Episodes
This is the third episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Martin, Angelina, and Joana discuss how to validate your journey map and gain stakeholder buy-in. Next week, we’ll conclude by diving into how we...
Published 11/19/24
Published 11/19/24
This is the second episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Joana digs into the journey map creation process, discussing the importance of planning journey mapping workshops and breaking down common...
Published 11/12/24
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