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Forrester
The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
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Ratings & Reviews
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4.8 stars from 56 ratings
The CX Cast review
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“As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!”
Claudia1987-milan via Apple Podcasts ·
Italy ·
01/23/24
Insightful & thought provoking
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“Great podcasts from the CX team at forrester..”
TSNH1 via Apple Podcasts ·
Great Britain ·
01/23/24
Almost There…
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“Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to...”Read full review »
XSTeknique via Apple Podcasts ·
United States of America ·
08/26/23
Recent Episodes
It’s time B2B organizations get our full attention! VP, Research Director Dave Frankland gives a survey of the research that will be showcased at Forrester’s B2B Summit, diving into insights shared on orchestrating comprehensive buyer and customer experiences.
Published 04/17/24
CX teams can take many paths to grow their capabilities and influence. Figuring out where to start and what’s most important can be paralyzing. Senior Analysts Su Doyle and AJ Joplin developed tools to help clients reconnect with their purpose as CX teams and plan a path...
Published 04/09/24
Published 04/09/24
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