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The CX Cast®
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
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Ratings & Reviews
4.7 stars from 30 ratings
Awesome show, highly recommend!
Jenny, Sam and their guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX. Highly recommend listening and subscribing to The CX Cast if you want the knowledge AND mindsets to build a brand customers flock to (and reach...Read full review »
J. Barshop via Apple Podcasts · United States of America · 09/20/18
Nice summary of customer experience topics and issues each week.
ssjonesy via Apple Podcasts · United States of America · 11/08/15
Fun and educational!
Scrambled Editor via Apple Podcasts · United States of America · 05/12/15
Recent Episodes
Forrester VP and Research Director Martin Gill explains how customer preferences in Europe are different than in the US, how European organizations may have different objectives, but CX management best practices remain consistent, globally. To learn more, check out Martin’s blog: European...
Published 12/02/21
Published 12/02/21
VP, Principal Analyst David Truog returns to offer more basic knowledge on designing chatbots, including conversational design best practices. Most chatbots disappoint, often because organizations focus too heavily on the technology and not enough on the design work. But this miniseries can help...
Published 11/25/21
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