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Forrester
The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
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Ratings & Reviews
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4.8 stars from 56 ratings
The CX Cast review
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“As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!”
Claudia1987-milan via Apple Podcasts ·
Italy ·
01/23/24
Insightful & thought provoking
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“Great podcasts from the CX team at forrester..”
TSNH1 via Apple Podcasts ·
Great Britain ·
01/23/24
Almost There…
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“Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to...”Read full review »
XSTeknique via Apple Podcasts ·
United States of America ·
08/26/23
Recent Episodes
In this episode of CX Cast, we sit down with Chris Lipman, Chief Customer Experience Officer at e&. Together, we delve into the nuances of leveraging Net Promoter Score℠ (NPS) to not only measure customer satisfaction but also drive meaningful business results.
Published 10/08/24
Published 10/08/24
Brands want customer feedback, and Forrester research shows that customers are willing to give it—when asked properly. But too often, brands will send out a never-ending stream of ill-timed, poorly designed surveys that even the most helpful customer declines to answer. Forrester VP, Principal...
Published 10/01/24
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