The adoption of artificial intelligence and generative AI is moving so quickly. Leaders, companies, and organizations are working to determine how AI can best help them, their employees, their customers, and others. And while the work continues, some organizations have found the sweet spot: developing ways AI and employees work together to provide outstanding customer service by using the best of technology and people. One of those organizations is the financial services firm Edward Jones....

Succeeding. And doing so in the right manner. That’s principled achievement. The William & Mary School of Business defines the principled achievement leader as one who values people, diversity of thought, empathy, humility, and success. This leader listens and inspires, practices ethical compassionate behavior, and embraces the tenants of the William & Mary honor code. This year’s Principled Achievement Award Ceremony was held on March 21st in New York City at Rockefeller Center’s...

If you’ve lived for any length of time, you have experienced grief. It’s a universal emotion caused by losing someone or some thing you’ve loved or cared about. Whether it’s the loss of a job, the death of a family member, or loss of a pet, grief and grieving can be intense - strong enough to adversely affect your work and life. Martha Rouleau is an adjunct lecturer and mindfulness/wellness professional at William & Mary. She works at the university’s McLeod Tyler Wellness Center. She...

Success today requires resilience. Whether it’s a company dealing with a major shift in the market, or an individual faced with a significant personal or professional obstacle, resilience is a requirement. Casey White knows all about resilience. A young, fit, working professional at the start of her career, she became unexpectedly and critically ill, and began a lengthy fight for her life that would ultimately take away her ability to walk. Now, five years later, her life and career are back...

It’s been a little over a year now since most of us were introduced to ChatGPT. Since that time, many professionals, businesses and organizations have worked hard to understand not only ChatGPT, but    machine learning and Artificial Intelligence, and what it all can do to assist employees, serve customers, and positively affect the bottom line. There’s no shortage of information in media coverage regarding Artificial Intelligence, but in the race to embrace AI, it can be challenging to...

If you’re an athlete, or someone close to you is an athlete, you’ve most likely spent time in a Dick’s Sporting Goods store. Depending on where you live, the next time you visit your neighborhood Dick’s Sporting Goods, you might be surprised. Dick’s has launched its House of Sport: A new type of sporting goods store. Dick’s House of Sport isn’t just about sporting goods; it’s experiential, and there’s a tie to the community. Navdeep Gupta is Senior Vice President and Chief Financial Officer...

It’s difficult to succeed in business today without having a solid grasp of public affairs, public policy, and politics. Regardless of the size of your business or sector, decisions that are made in your state capitol, Washington, D.C., and beyond can greatly affect your bottom line. Learning to strategically manage corporate public affairs was the focus of a recent three day workshop for William & Mary’s Executive MBA students. The workshop took place at the Washington Campus; a...

When you think of a typical hospital chief administrator, who comes to mind? The majority of hospital CEOs are men and many possess a graduate business degree. But Amber Price is different; she’s one of a small number of women who lead hospitals. She holds a doctorate in nursing practice with a focus in change leadership, and she spent years working as a certified nurse midwife. She says those differences and experiences help her succeed. Price is president of Sentara Williamsburg Regional...

When it comes to the job market, things certainly have evolved in the past few years. During the pandemic, the unemployment rate reached almost 15%. Today, the labor market is strong and the unemployment rate is under 4%. When comparing today’s employment landscape with that of the pandemic, one word comes to mind: Change. We’re seeing changes in hiring practices, employee expectations, and the ages of available workers among other things. Stephanie Rentschler works at the Graduate Career...

Host Phil Wagner fills in for Ken White on this special crossover episode of Leadership & Business and Diversity Goes to Work. Our guest today is Dr. Elias Zerhouni, who has had an incredibly inspiring story of pursuing the American dream while never forgetting his roots. Born in a small village in Algeria, he came to America in his 20s with only a few dollars to his name. Yet through hard work and mentors who saw his potential, he rose to become the director of the world’s largest...

Imagine leading and revamping your organizations cyber security system. For Lyn McDermid, that organization is the Commonwealth of Virginia, the 11th most populated state in the US. McDermid is Virginia’s Secretary of Administration. She was appointed to the position by Governor Glenn Youngkin in January of 2022. She oversees five state agencies and leads Virginia’s efforts in cyber security, IT, elections, Human Resources, and other important areas. Before making the move to state...

One of the best ways to succeed in the future is to understand the past. A new partnership between Colonial Williamsburg and William & Mary will count on the past, along with a special place, to teach leadership, civil discourse, and engagement in a unique way. The newly created Williamsburg Institute will offer learning opportunities like no other for leaders, executives, adults, and young adults. It’ll use Colonial Williamsburg and William & Mary as living classrooms while it relies...

About 1 in every 10 American households is food insecure. That’s according to the US Department of Agriculture. That means 10% of American households are uncertain of having, or unable to acquire, enough food to meet the needs of all members of the family. In addition, households with children have a higher rate of food insecurity than those without kids. A big problem like food insecurity requires a big solution. Michael Flood is part of that solution. He’s the President and CEO of the Los...

Professionals, companies, and organizations everywhere are working to determine and refine the role automation and Artificial Intelligence play in their strategies and day-to-day activities. At BDO, one of the world’s top accounting and advisory firms, embracing technology, AI, and automation is a way of life. Brian Miller is BDO’s national audit, data analytics, and emerging methods partner. He works with the firm’s leaders to set assurance innovation strategies, assurance data analytics,...

Whether large or small, most companies and organizations engage with their target audiences on social media channels such as Facebook, Instagram, LinkedIn, YouTube and others. But what about podcasts? Many companies and organizations have stayed away from hosting their own podcast despite the numbers. For example, the number of podcast listeners in the US has doubled in the last 10 years. According to Influencer Marketing Hub, 62% of American consumers listen to podcasts. Cody Watson is the...

Some of college football’s biggest and most influential teams and universities have decided to leave their longtime athletic conferences. For example, UCLA and USC - members of the PAC-12 Conference for decades are now a part of the BIG 10 Conference. To the non-sports fan, that doesn’t sound like much. However, the ripple effects of such moves are gigantic. While some universities have already joined new conferences, others continue to seek new affiliations. Why? Television and money. Brian...

You have control regarding the way you show up. And as a leader - or aspiring leader - you also have control over the way others perceive you, so developing your leadership style is important. It can work for you or against you. Erin Berube is a Managing Director and Executive Coach at Admired Leadership; a development program focused on the leadership behaviors that create loyal followership and exceptional results. She says the right leadership style will help you inspire others. She joins...

Remember when working meant going to the office everyday? Now, countless offices all over the US and the world are empty, or partially empty, thanks to remote work. It’s been over three years since the start of the pandemic, and there’s no doubt its lasting impact on commercial real estate has been significant. And no one’s quite certain what the future holds for the office market. Mike Seiler is a professor at William & Mary’s School of Business. In addition to teaching, he’s one of the...

When companies and organizations discuss digital transformation, they often focus on effective ways to drive technology adoption and transformation. Our guest today says there’s much more to consider. After earning his MBA at William & Mary, J. Singh has spent 20 years working at some of the world’s most recognizable companies; including Target, McDonald’s, and now SportClips Haircuts, where he’s the Chief Digital Officer. His experience is in analytics, merchandizing, digital innovation,...

Since we first heard about it back in December, the buzz has continued to grow surrounding ChatGPT and other LLMs, or Large Language Models. Companies and organizations are working to determine what role these LLMs will play. Our guest today calls ChatGPT “fast moving” and “fast growing.” And more importantly, he says LLMs are a breakthrough technology with great potential - much like the internet when it was first introduced. Rajiv Kohli is a professor at the William & Mary School of...

Succeeding and doing so in the right manor. That’s leading a life of principled achievement. The William & Mary School of Business defines the principled achievement leader as one who values people, diversity of thought, empathy, humility, and success. This leader listens and inspires. To recognize this type of outstanding leader, the Business School created the Principled Achievement Award. It’s based on four pillars: Serving as a role model for principled leadership, promoting diversity...

Energy; it’s always a hot topic. And the American Petroleum Institute is happy to be a part of the discussion. API is a 100-year old trade association that represents all segments of America’s natural gas and oil industry. Its 600 members produce, process, and distribute the majority of the nation’s energy. Amanda Eversole is API’s Executive Vice President and Chief Advocacy Officer. Among other things, she’s the face of oil and gas in Washington, DC, interacting with influencers and...

People in the business world have become acclimated to changing jobs and employers. It’s a different picture, though, for those serving in the military. For those in uniform, a change in career or employer is rare. And when the time comes to leave the military, the transition can be an overwhelming experience. That’s where William & Mary comes in. Next month, for the second time, William & Mary is hosting “Flourishing Through Life’s Transitions,” a two-week long certificate program...