Raving Fans (Ken Blanchard)
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Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)
- Satisfied customers aren’t enough. To thrive your business needs raving fans.
- Customers count on your consistency. After you disappoint them once it’s difficult to rebuild trust.
- Focus on improving just 1%. Tackle less of the problem, but be consistent with that “less”.
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