📢Do listen to Ep 88 to check this out...One of my favorite parts of having the My Curious Colleague 🔍 #CPGCX #CPGCX Podcast is the opportunity to glean answers from many of my guests for the following Question: "Do you have a Volunteer or Non-Profit Organization you'd like to give a "Shout Out" to"...❓ Often I hear things like... "I have so many !", Can I mention 2 or 3...? I also hear homages to family, pets, children, parents and employer favorites - among other benefactors who inspired...

🫧And rounding out this month of [REPLAYS] of episodes on the topic of RECALLs (aka "EVENTS")... is my colleague, Beth Ziff, EVP of Customer Engagement, @Premier Response... and we're talking about how she keeps her cool during a RECALL (aka EVENTS)...AND I'm continuing to celebrate active members of the CX industry group know as SOCAP International (Society of Consumer Affairs). Beth is an active OG...! Links here: 🍎Apple Podcast: ⁠https://lnkd.in/eg8CASq⁠...

Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blount Fine Foods episode on the @My Curious Colleague podcast.  We'll talking Mock RECALLs from both Consumer Affairs AND Food Saftey/Quality's POV....AND...this month, I continue to celebrate my colleagues' service to the CX industry group known as ⁠SOCAP International⁠. As you may be aware, Jon is current President of...

⚙️Here's a great REPLAY (Ep 85) of my colleague, Christopher Drury's episode on RECALL Technology. AND...this month, I continue to celebrate my colleagues' service to the CX industry group known as SOCAP International. Chris is President-Elect of the Board of Directors for SOCAP (Society of Consumer Affairs Professionals). Links here: 🍎Apple Podcast: https://lnkd.in/eg8CASq 🦒Spotify: https://lnkd.in/eqSQKJx   *********************************************** SUNDAY SNEAK PEEK: This week...

Hello My Curious Colleagues. This week on the @My Curious Colleague Podcast (Ep#84) is my colleague @Carla Baynard. Carla has over 25 years creating strategic customer care solutions for the consumer-packaged goods, food and beverage, non-profit, healthcare, and pharmaceutical industries. Currently, Carla is a Director in Client Services at @Knipper Health. We discuss leadership and the qualities of an effective leader. Among other topics, one of the most important transferable skillsacross...

Hello My Curious Colleagues—-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP member Jon Cox 's leadership as CHAIRPERSON of SOCAP (Society of Consumer Affairs Professional), I've decided to post a [REPLAY] of his episode with me re: A Recall 101... of Sorts. (REPLAY is Ep 83]. ************************************ 🐕 My guest on the My Curious Colleague #Podcast this week is my colleague, Jon Cox – Senior...

🆒This week on the My Curious Colleague 🔍 #CPGCX Podcast Ep82... is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact Center..!   In this episode, we’re talking about the world of Quality Management (Data Integrity) and how Speech Analytics and AI can help improve Customer Experience and enhance the overall Quality Management process for companies of all types and sizes.  Links here: 🍎Apple Podcast: https://lnkd.in/eg8CASq ...

👩🏻‍🔬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach – a Food Scientist, Quality Co-Manufacturing and Leadership Professional… AND now, a Founder at Whicked Results - her new gig…! This episode is 5th in our “Consumer Relations Collaboration Services”…this week we’re talking collaborating successfully with Quality Co-Manufacturing and Product Development cross functional Teams. Having even a high level understanding...

I wanted to share with you all a [REPLAY] episode this week. This episode with Beth Ziff, EVP at Premier Response topped the list of the My Curious Colleague Podcasts so a good choice. Enjoy! Links here:🍎Apple Podcast: https://lnkd.in/eg8CASq🦒Spotify: https://lnkd.in/eqSQKJx ******************* I’ve got my colleague Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a...

Welcome my colleague @Ronna Caras to the My Curious Colleague 🔍 #CPGCX Podcast…! In S4 E79, I talk with Ronna, former owner of Caras Training for over 30 years...! She’s got a new gig in the non-profit space and currently is Training Manager at @The Center for Guardianship Excellence. Links here: Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157 Spotify: https://open.spotify.com/show/2NmNkE7c2qqPpnHI7mTais   Ronna reflects on her long tenured...

🍄Hello My Curious Colleagues.,,! This week my Guest on the My Curious Colleague 🔍 #CPGCX #podcast (S4 Ep78) is my colleague Parker Olson 🍄Founder of FORIJ – a health food brand that makes functional healthy snacks. He’s back after 6 months since the last time he was a Guest as part of our “CX Follow-Along” series. And a big Welcome Back... and thank you to our new sponsor of the podcast, Holdcom, Inc... Our sponsor ⁠⁠Holdcom⁠⁠ is offering all My Curious Colleague listeners a free...

🐶Hello My Curious Colleagues. This week my Guest is my colleague ⁠Lisa Diehl⁠, Director, Consumer Care at ⁠Freshpet⁠. A big Welcome Back to Lisa…as she chats w/me for her 3rd appearance on the ⁠My Curious Colleague 🔍 #CPGCX ⁠ podcast S4 Ep77…! A big Welcome... and thank you to our new sponsor of the podcast, HOLDCOM, Inc...And -- 🆓Our sponsor ⁠Holdcom⁠ is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.  ⁠ Click here to get...

⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP. Since World Consumer Rights Day which many countries around the world celebrates on March 15th is here… AND Michele being a Consumer Protection Expert, we thought we’d talk U.S. Consumer Rights past, present and future. Our goal is to ensure you have an understanding of the Consumer Protection & Privacy rights and legislation...

Hello My Curious Colleagues…! This week on the 75th episode of the @my curious colleague podcast my guest is my colleague, Leslie O'Flahavan, Owner of @E-Write, LLC. Leslie O is a “Plain Language Expert” and has a wonderful understanding of the needs of today’s contact center when it comes to communication and writing skills, among other industries. 🤔 Think: ChatGPT (so hot of a topic! Don’t worry – it doesn’t get too techy) and other musings on AI (artificial intelligence) (is it a...

This week on S4 E74, my guest is my colleague - the self-proclaimed "Classification Guru" - Susan Walsh. She's from "across the pond" and is uber cheeky on LinkedIn while getting her point across (think: lip-syncing, boas and cardboard cut outs..!) One aspect of Data Integrity we both agreed on is that no matter what the industry, "dirty data" must be addressed to minimize numerous impacts downstream.  Susan takes us thru her handy acronym C.O.A.T. which serves as a checklist to keep in mind...

This week my guest is my Colleague, Craig Antonucci who is back on the podcast for his DSBQ (Double Secret Bonus Question). 

Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the Consumer Relations space. She’s currently Senior Marketing Manager at Avantive Solutions. In my humble opinion, Adrienne is a “Pioneer” in the Social Media Consumer Care space digging in, learning along the way and honing her Best Practices. She shares her thoughts on Hiring tips (THINK: How is writing skill set different in the...

This week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group. Anna Marie and her colleagues embraced the concept of Employee Experience even before “EX” was an acronym on LinkedIn – THINK 15 years ago. She credits the company’s owner and her BPO partners for supporting their mission to make all employees, including Agents, feel like… “this is the best place to work.” She was also kind enough to...

This week on S4 E70 of the My Curious Colleague podcast my guest is my colleague, Jessi Freitag, @Startup CPG Podcast Host & Operations Consultant. Jessi has pieced together quite a career and we get into what's she's heard about consumer care for Emerging Brands in the @Startup CPG Slack community, as well as from her experience as one of the first hires at a CPG (LivBar). ⚡On the Productivity front (another passion of hers), Jessi shares her thoughts on the topics consumer care folks...

We’re talkin’ Philly suburbs (my hometown), along with Food Marketing/CPGCX (some of my favorites) in this week’s episode with Jim Partner. My guest is my colleague @James Partner. AKA Professor Partner who teaches Food Marketing Research at @St. Josephs University in Philadelphia, as well as owns a consulting practice. We chat about the uber importance of understanding consumer behavior today, qualitative methodologies and how they may have evolved/are evolving in the past few years – as...

My colleague this week is @Andy Begnoche, Director of Operations at @HOLDCOM  ---a Production Studio w/Voice Talent Capabilities. Andy is back for his DSBQ (Double Secret Bonus Question) here on the @My Curious Colleague #CPGCX S4 E68 podcast. Today's episode is brief but impactful as Andy shares what considerations should be made as you're planning a Project Timeline & Inputs for a Re-Branding (or Launch) of an IVR/Interactive Voice Response. He likens the IVR as "like a middle child"...

My colleague, @Angelo Fields, VP of Marketing - @Cleveland Kitchen has gone from delicious Philly Cheesesteaks to fantastic fermented foods full of probiotics such as sauerkraut, kimchi, pickles & salad dressings…and loving every bite…! While Angelo is fairly new to his role – about 4 months now, we chatted about where Consumer Care is currently for @Cleveland Kitchen and where it may be headed. NOTE: there’s no judging here…! We always can be learning, especially thru Ahas! from Brands...

Gather your folks -- Marketing, Product Development and QA Team to UNDERSTAND first when assessing Consumer Complaints.  --- Support this podcast: https://anchor.fm/denise-venneri/support

The DSBQ episode is Back…and my colleague, Parker Olson 🍄 , Founder, Forij is curious what I’ve got for him. DSBQ stands for Double Secret Bonus Question and it’s my question that I’ve customized just for my guest. With a nod to where I grew up – Philly – I ask Parker for any advice he might have for an Emerging Brand attending Natural Products Expo East for the first time.   Of course Parker’s super chill with his guidance. First – he sets the scene (I’m loosely quoting) – “you have no...

If I had to summarize my colleague, Parker Olson 's 🍄 guidance for Consumer Care for Emerging Brands… it would be “Always be Listening…” (ABL). My guest on the My Curious Colleague podcast this week is my colleague, Parker Olson 🍄, Founder of Forij -  a functional food company started in 2020…And Parker has an instinctive feel for how to care for consumers, especially in those early days. 🛹 Parker kicks-off my new series featuring Consumer Care and Emerging Brands. I’m really grateful for...