In this conversation, Jeb and Mike discuss their experiences at coaching conferences and the importance of building connections and relationships. They also talk about the value of personalization and customer service in coaching, as well as the different communication styles and needs of clients. They emphasize the significance of off-boarding and leaving clients better than they found them. Overall, the conversation highlights the importance of trust, collaboration, and understanding in the coaching relationship. The conversation covers various topics including weight fluctuations, the Coach Catalyst community, different types of fitness professionals, authenticity on social media, biases and judgments, the importance of curiosity, and the value of making connections and helping others. Keywords coaching conferences, connections, relationships, personalization, customer service, communication styles, off-boarding, trust, collaboration, weight fluctuations, Coach Catalyst, fitness professionals, authenticity, social media, biases, judgments, curiosity, connections, helping others Takeaways Coaching conferences and summits are important for personal and professional growth as a coach. Building connections and relationships with clients and other coaches is crucial. Personalization and customer service are key factors in successful coaching. Understanding and adapting to different communication styles and needs of clients is important. Off-boarding and leaving clients better than they found them is essential in coaching. Weight fluctuations can be concerning, but it's important to trust the process and have open communication with a coach. The Coach Catalyst community is diverse, with members ranging from sport performance coaches to tech professionals. Authenticity on social media is a complex issue, and it's important to recognize that people may have different personas in different contexts. Being curious and open-minded can lead to more positive interactions and connections with others. Making connections and helping others can be fulfilling and beneficial for personal growth. It's important to challenge biases and judgments and look for the good in others. The conversation also touches on topics like optimism, intense emotions, and the documentary series 'Omnivore' on Netflix. Chapters 00:00 Introduction and Discussion of Coaching Conferences 00:30 The Value of Attending Conferences and Networking 03:59 The Importance of Customer Service in Coaching 08:10 Off-boarding Clients with Care 09:28 Adapting Coaching Styles to Meet Client Preferences 10:42 The Authenticity Dilemma on Social Media 18:23 Embracing Curiosity and Personal Growth 24:52 Finding Common Ground with Others 31:37 Challenging Personal Biases 37:07 The Pursuit of Excellence 43:14 Enjoying Life's Simple Pleasures 48:32 Conclusion