The average amount spent on dental staff training is about $1,500 per person per year, which is a significant expense for small to mid-sized dental practice owners.  But is all that expense really worth it when research shows that learners forget an average of 70% of the new information within 24 hours?  Today, I’m sharing a better way to manage operations and train staff within your dental practice.  I'm thrilled to introduce Laura Johnston, the innovative founder of My Dental SOP and a...

If you feel like your dental practice needs a reputation boost, you should consider leveraging media appearances. But how exactly do you go about that? And what makes a good story?  In this episode, I’ve invited media guru and branding expert Christine Haas, CEO of Haas Media and founder of The AI Newsroom. She spent 15 years out of her celebrated career in broadcast journalism, winning multiple industry accolades, including Emmys and Associated Press Awards. Christine now helps hundreds of...

Have you ever wondered how top professionals in dentistry keep climbing higher? And how can you do the same? Many dental professionals are hungry for growth, but lack the guidance to move forward. That's where mentorship and coaching can play a pivotal role.  Today, I’m thrilled to welcome Deneen Dismore, a dynamic fractional CMO and new patient acquisition specialist with a rich background in dental marketing. Known for her innovative strategies in patient acquisition and retention, Deneen...

Producing content for marketing and keeping up with potential leads can be challenging for many dental practices. If your human staff is struggling to get it done, why not make it happen with the help of AI?  Today, I’m sharing how AI for dental marketing can help give you the competitive edge you need!  My guest is Wendy Richmond, CEO of Results Matter Dental Marketing. Wendy brings well over a decade of experience as a marketing director for multimillion-dollar dental practices, where she...

Did you know that women suffer from burnout at higher rates than men do? This is also true for women in leadership positions, including dentistry.  Today’s episode sheds light on the pressing issue of burnout, particularly among female dentists. My guest is Andrea Smith, an advocate for well-being and empowerment, particularly in the healthcare field. After a decade in the corporate world, she became exhausted from juggling the roles of employee, mother, wife, and friend. Andrea decided to...

Did you learn customer service at dental school? Most dental professionals barely scratch the surface of business-related subjects in their education.  But to have a thriving dental practice, you need to deliver an unparalleled patient experience. And for that, learning the art of customer service is a must. To explain how to achieve this is today’s guest, Daniela Skeen. She’s the founder of Dentaedge, CFO of National Direct Signs, and an influential speaker, coach, and consultant to dental...

They said success would make us happy. They were wrong. Let's find out what truly matters. Healthcare professionals are often caught in the pursuit of success at the expense of their well-being, often leading to burnout or disenchantment with their jobs. Today’s episode redefines what true success and happiness look like with the guest Tarryn MacCarthy, an orthodontist and transformational mindset and happiness coach for healthcare professionals. We start by exploring Tarryn's journey to...

Infection control is sometimes an afterthought in dental practices. When overlooked, it comes with hidden costs and many dangers for patients and practitioners. Today’s episode features Michelle Strange, a trailblazing nomadic dental hygienist, educator, and advocate for advanced dental hygiene practices. With over two decades in the field, Michelle brings her unique insights on infection prevention, arguing that effective infection control is more than a regulatory checkbox; it's a...

If you’re a PPO practice, you might be feeling the squeeze from decreasing insurance reimbursements. Many hygiene-heavy family practices are in the same boat, struggling with the impact of insurance on their bottom line. Today’s episode features Dr. Andrew Turchin, a master of cosmetic and reconstructive dentistry, who shares his journey from a bustling New York City practice to the slopes of Aspen, Colorado. Andrew shares the perks of being an insurance-independent practice, emphasizing...

Have you ever felt like your dental visit was more about the procedure than you? Well, the issue is that doctors are only trained to perform procedures and not on customer service.  To shed more light on this issue is today’s guest, Dr. Michael Sonick, a respected periodontist whose mission is to treat people, not just patients, which is the title of his industry-changing book. Due to his reputation for excellent customer care, his fee-for-service practice is routinely booked 2-3 months in...

Imagine learning the latest in dental implants and clear aligners, not in a cramped conference room, but with the pink sands of Bermuda a few steps away.  Learn all about supercharging your dental practice with big cases at our upcoming conference in Bermuda! On today’s podcast episode, I brought on my co-organizers, Allison Lacoursiere and Matthew Petchel to talk about this exciting event. First and foremost, we explain why we chose Bermuda as the location, touching on what will separate...

What if AI in dentistry could make the management of dental implant procedures much easier? Today, I’m sharing a solution with you.  This episode features Dr. Dexter Mattox, the brain behind IMvision Dental, a cloud-based implant tracking platform that's setting new standards in dental technology. Dexter, an oral surgeon with a passion for tech, has leveraged his expertise to tackle one of the dental industry's biggest challenges: streamlining the complex workflow of dental implants. He’s...

Are you maximizing the potential of clear aligners in your dental practice? This highly sought-after service is quickly becoming a must-have for dentists looking to stay at the forefront of innovation and patient satisfaction. For today’s episode, I’ve invited clear aligner advisor and 2024 Dentist Influencer of the Year, Dr. Avi Patel, to share everything you need to know to get started with clear aligners in your practice. As a leading educator and advocate for clear aligners, Dr. Patel...

Do you have a dental specialty practice? If so, you might know by now that it takes more than just exceptional care to stand out. Promoting a specialized service comes with its unique challenges, so understanding the difference between B2C and B2B marketing strategies can transform a struggling practice into a thriving one. To tell us all about it is this week’s guest, Stacy Hill, a B2B marketing expert. She founded Endo Marketing Group after assisting with marketing her husband’s...

Some dental treatments are hard to sell to patients. That’s a fact!  Many patients will turn to Google, often finding incomplete information that doesn’t help them decide to get the treatment they need done. What if you could provide a video of the exact procedure while they’re still in your chair? Today, we're diving into the innovative world of Teamworx Dental with founder Dr. Ryan Morrison. Launched in 2022, Ryan has combined his dental expertise and desire to educate patients to create...

Are unpredictable earnings affecting your dental practice? Discover a proven solution here!  Today’s episode features a conversation with Jordon Comstock. He’s the CEO of BoomCloud, a software platform that helps dental practices build and scale robust dental membership programs. Having been in the industry since 2006, Jordon is an expert in reshaping dental practices with innovative membership plans. While this sales model isn’t widely used in dentistry, he delivers a fresh perspective on...

The dentistry landscape is evolving as new technologies and marketing trends emerge.  If you’ve been struggling to keep up or are just curious about the future of dentistry, then this episode is just what you’ll want to hear! To talk all about it is this week’s guest, Melissa Turner, a dental hygienist turned industry consultant and content creator who has become a visionary and a dynamic voice in the dental world. Melissa details her journey from clinical practice to becoming a thought...

Dental care is evolving — are you ready to change with it? Let’s learn about health-based dentistry. There’s a growing industry trend to adopt alternative solutions, but it comes with many misconceptions. It stems from the increasing awareness of the safety of certain ingredients and materials used in mainstream dentistry. In today’s episode, I’m exploring the fascinating world of health-based dentistry with my guest, Dr. Michelle Jorgensen. She's not just any dentist; Dr. Jorgensen is a...

Have you ever thought of ways to manage time better in your dental practice? If so, I’ve got just the guest you need to listen to!  For this week’s episode, I’m welcoming productivity coach Mridu Parikh, who helps overwhelmed business owners to focus and systematize so they can take control of their work and home lives.  Mridu emphasizes the importance of planning and having clarity over being constantly consumed by the daily hustle and bustle. She stresses the need for dental practice...

AI in dentistry is gaining momentum. While most AI technologies revolve around imaging solutions, OraQ helps make clinical decisions through machine learning and digital automation.  To talk all about it is today’s guest, Dr. Amreesh Khanna, a dentist and entrepreneur with 15+ years of clinical experience. Dr. Amreesh is passionate about driving innovation in dental care through artificial intelligence and machine learning. He leads OraQ AI, a startup that’s revolutionizing ethical dental...

Are you looking for ways to enhance your dental practice?  According to my guest in this episode, “If your practice is not growing, it's dying.” In the ever-evolving world of dentistry, staying ahead requires not just clinical expertise, but also innovative practice management strategies.  Here to kick off the seventh season of The Raving Patients Podcast is Sheena Hinson a dental business development and marketing strategist and practice growth consultant at Uplevel Practice Solutions.  ...

Ever felt overwhelmed by the complexities of full-arch dental implant treatments? Is that holding you back from implementing it in your dental practice? In the world of dentistry, the full-arch dental implant treatment isn't just a procedure; it's a life-changer for countless patients. For years, this transformative solution has been revolutionizing oral health care. However, in today's fiercely competitive landscape, with specialists, general dentists, and surgical centers all vying for...

Did you know today's consumers expect more than just quality dental care? They want flexible and accessible payment options too! Payment plans are an emerging trend reshaping the dental industry, making it crucial for dental practices to adopt innovative financing solutions that cater to evolving patient needs. To dive deeper into this subject is this week’s guest Andy Cahoy, the Chief Revenue Officer of Cherry Technologies, a leading patient financing company for dental practices. We...

Showing up authentically in your dental practice might be the missing piece in your success.  But, how do you do this? And most importantly, how do you curate a patient experience that gets you loyal customers? On today's Raving Patients Podcast episode, we've got Shawn Zajas ready to share his groundbreaking tactics that are changing the dental marketing game. Raised in a dental supply family, Shawn, a successful entrepreneur is the brains behind Zana, an innovative electric toothbrush...

Unlock the door to a bustling dental practice by doing this one thing that will play beautifully in hand with your marketing efforts — getting clients to leave reviews.  Reviews are a handy tool that gets overlooked when it comes to dental marketing. Either there’s no time to ask for them, or you or your team might be shy about it.  To talk all about is this week’s guest, Dr. Andrew Vallo, a dentist and owner of two growing startups. He spills the secrets of how his dental practices have...