We're thrilled to bring you an insightful conversation on the interplay between technology and customer service in the trades. Tyson, co-founder of Avoca AI, shares his pioneering journey integrating AI in HVAC operations to redefine customer service. Key Takeaways: Enhanced by AI - Discover how Avoca AI's tools are revolutionizing call centers with real-time coaching and a significant boost in efficiency.The Future of Customer Interaction - Get insights on the upcoming trends of AI-driven...

Our latest episode of HVAC Success Secrets: Revealed has guests Dan Clapper & Ken Midgett from Interplay Learning! They joined us at AHR EXPO 2024  to discuss the transforming world of HVAC training through simulation technology.  3 Key Takeaways  1. Invest in Training for Business Growth: A strong emphasis is placed on integrating comprehensive training programs into the core of your business model. Prioritizing education is not just a cost - it's a strategic investment in your company's...

Listen to our latest episode with marketing maestro Ryan Chute from Wizard of Ads. We go deep into the art and science of customer-centric strategies in the HVAC industry. Here are 3 key takeaways from this mind-opening conversation: Time Is Money, Literally: Discover how a $500 promise for punctuality can transform your brand's trust and customer intimacy. Mastery Through Simplicity: Crafting a simple yet sophisticated approach to business that focuses on genuine service is the path to true...

The latest episode of HVAC Success Secrets: Revealed is a treasure trove of insights! Evan and Thaddeus sat down with industry titans Jim Sloan and George Eliadis to discuss the transformative power of technology in HVAC dispatching and service. Discover how George Eliadis' game-changing Pro Book software merges data and tech for unmatched efficiency.Jim Sloan shares his phenomenal journey of scaling TR Miller Heating, Cooling & Plumbing from $2M to an impressive $25M.Learn from the...

In this episode, we dug deep into the mind of an industry veteran, Jim Fultz. With his 35+ years of HVAC experience, we shared an insightful discussion on the intricacies of business management and technical innovation within the HVAC sector.  Here are 3 Key Takeaways: Flat Rate vs. Time & Materials: Jim's experience points to the benefits of flat rate pricing, ensuring customers know what they are paying upfront, and positioning your technicians for success.The Value of Training: A huge...

In this can't-miss episode of HVAC Success Secrets: Revealed, we sat down with industry titan Scott Bidwell, the mastermind who grew a $15 million company and is now steering the ship at Dallas Plumbing with transformative leadership and an insightful vision. Scott shares his journey from a maintenance tech to a successful business owner and the tough financial lessons learned while rebranding and reshaping a commercial enterprise into a booming residential service. Learn how Scott uses...

Our latest episode was nothing short of enlightening! We had Dominic Rubino, the brains and energy behind Profit Tool Belt and 10xBLT, where he's been coaching contractors to soar in their businesses. Plus, he's the voice you've heard on the Profit Tool Belt Podcast. With Evan running the show solo, the depth of conversation and practical business advice shared were outstanding. Key Takeaways: Revenue Responsibility Per Hour: Understanding how to calculate and optimize your revenue per hour...

We were privileged to sit down with the founder of Service Nation, Matt Michel, and we're still buzzing with insight! We dived deep into strategies for organizational efficiency, navigating economic downturns, and maintaining robust company cultures.  Key Takeaways for You: Cut Smart, Not Deep: Focus on trimming overheads without compromising your team's core strength. Matt shared how balancing increased sales and reduced overhead led to substantial profit growth and well-deserved employee...

We sat down with industry maven David Rames to unpack the intricacies of the HVAC industry and the technological advancements shaping the future. In a riveting episode full of insights, anecdotes, and expertise, Rames challenges the norms and sparks a critical discussion on trade schools, passion, and the evolving landscape of heat pump technology.  Key Takeaways for the HVAC Professional: Education and Practical Know-How: Engage with and support trade schools in adopting the latest HVAC...

We had an eye-opening conversation with industry expert Bill Staiger from Bosch, live at the AHR Expo in Chicago. This episode is a deep dive into the critical world of HVAC training, product innovation, and industry challenges. Here’s why you can’t miss this episode: Training Mastery: Discover why proper training isn’t just about ticking boxes – it's about saving lives, boosting productivity, and building trust in the community.Continued Education: Training is the backbone of excellence....

We sit down with  Michael Littler, the CMO of Hitachi Cooling & Heating. We unpack the industry's technological shifts, how they're shaping consumer and contractor landscapes, and the critical role of education in adapting to these changes. Education First: The HVAC industry is on the brink of a refrigerant revolution with a switch to R32, and education across the board—from manufacturers to contractors—is vital for a seamless transition.Technological Shift: Hitachi's integration of air...

Another fantastic episode of HVAC Sucess Secrets: Revealed with none other than Devon Murphy. Esteemed for his knowledge and innovative techniques in the HVAC space, Devon dropped pure gold in our discussion, leaving us with a treasure trove of actionable strategies. Here's a sneak peek of what we dived into: Three Key Takeaways from Our Chat with Devon: 1. Be Different to Make an Impact: It's not just about owning billboards but about how you creatively use them. In a space where digital...

Join us on HVAC Revealed as we dive deep into the game-changing world of AI and its role in the HVAC industry with the pioneering mind of Joe Crisara. Uncover the insights transforming service businesses and pushing the possible boundaries. Joe Crisara, known as America's service sales coach, shares his seasoned perspective on the intertwining roles of AI in enhancing learning, managing conflicts, and improving business operations. In our comprehensive discussion, we delve into the critical...

We had Laura Kelly on the show! Laura co-founded Clover, a consulting company located in Phoenix, AZ. In this must-listen episode, Evan and Thaddeus tap into Laura's vast experience of driving growth across numerous businesses. With Laura's track record of aiding over 375 members in her coaching group to achieve a whopping average growth of 30% last year, this episode delivers a treasure trove of actionable strategies. Key takeaways from our conversation with Laura: Cultivate a Winning...

Dive into the world of elite performance in trades with special guest Jack Pinsel in our latest episode, "Becoming Elite in the Trades through Outsourcing." Jack brings his wealth of knowledge in call center operations to discuss strategies for HVAC professionals looking to elevate their game by leveraging the power of outbound calling and customer interaction. Tune in as we unpack the art of outsourcing and its pivotal role in the growth of HVAC services. Here are three key takeaways from...

What a thought-provoking episode with expert Paul Sanneman, where we delved into the pivot from craftsman to entrepreneur, debunked industry myths, and explored revolutionary recruiting methods with the power of AI!  This episode focused on elevating your business and staying ahead of the curve in the ever-evolving home service landscape.  We discussed  Transforming Hiring Practices: From constant recruitment to leveraging AI and offshore staff, streamlining your hiring process is essential...

Our latest episode is a game-changer for those striving to transform their HVAC businesses. Join us as we unpack Brianna's journey through the complexities of marketing and leadership in the HVAC industry. Brianna, a maverick in HVAC marketing and data analytics, shares her wisdom on creating a self-sufficient team and leveraging data for informed decision-making. Here are 3 Key Takeaways from our enlightening conversation with Brianna Skiffington: 1. Empower Your Team: Trust and delegation...

Dive into the latest episode of our podcast which features Sarah Ghirardo, the Senior Manager of Productized Content at ServiceTitan. With her unparalleled expertise in content strategy, Sarah plays a pivotal role in enhancing ServiceTitan's professional products through innovative content solutions. Episode Highlights: Understanding Contractor MarketingEffective Email Marketing TechniquesDatabase Segmentation StrategiesOptimal Timing for Hiring an Internal MarketerDriving Business...

We're thrilled to host Lawrence Castillo, the dynamic President of Brody Pennell Heating & Air Conditioning. Based in the bustling city of Los Angeles, CA, Lawrence has emerged as a vanguard in the residential HVAC and plumbing sector, propelling companies to unparalleled revenue heights on the West Coast. We dive deep into Lawrence's captivating journey in the trades. Discover how he climbed the ranks to become a top-tier operator in the industry and the mastermind behind Brody...

In this episode of HVAC Success Secrets Revealed, we sit down with Brooke Greenwood, Director of Service at Carrier, to delve into the cutting-edge developments reshaping the HVAC industry. Brooke shares insights into Carrier's latest initiatives, from homeowner incentives to integrating NFC technology. We discussed: How Can Technicians Learn More From The ManufacturerGetting Employees Bought Into New TechnologyHow To Better Position Technology For ClientsHow Does A Business Owner Handle...

In this enlightening episode of our podcast, we are thrilled to welcome Catherine Bares, a renowned Profit Coach and Trainer from BDR. With a remarkable journey that took her from a dispatcher role to a General Manager before her current tenure at BDR, Catherine brings a wealth of experience and unique insights into the world of business development and employee engagement. We discussed: The Employee's View When Acquiring A New BusinessWhen To Tell Your Team About New AcquisitionsBridging...

In this insightful session, we sit down with Michelle Myers, the entrepreneurial force behind Pink Callers, a company revolutionizing how home service businesses operate by providing expert-insourced customer service representatives, dispatchers, and office managers. Michelle embarked on a journey to integrate the Entrepreneurial Operating System (EOS) into her business framework. Today, she shares the tangible benefits, the unexpected challenges, and the powerful lessons learned from this...

For this episode, we are thrilled to have the illustrious Lilah Jones, a beacon of inspiration in the corporate and academic realms. As the Head of ISV's & Marketplace Sales for North America at Google, Lilah has reshaped the landscape of innovation and partnership.  Coming from the roots of a family business, Lilah's story is one of determination, courage, and self-discovery. She shares with us the moments that led her to step away from the familiar and venture into the creation of a...

For this podcast from the Women In HVACR expo, we had the privilege of sitting down with keynote speaker Amberley Snyder. While not in the HVAC industry, her story of perseverance and overcoming obstacles is a testament to resiliency and never giving up. Her message pushes through to business owners and everyday people that we can find success even after setbacks. We discussed: The Journey of Re-Learning How To Live LifeThe Mental Game Of Overcoming NegativityWhat Brought Her Back To Her...

In this empowering episode, we dive into the inspiring story of Jackie Sorensen, a trailblazer in the heating industry and a pillar of her family's legacy at Thorson Heating. As the first woman in her town to attend a trade school, Jackie graduated top of her class and skillfully transitioned from a hands-on service technician to the savvy owner of the family business.  We discuss the hurdles she faced in a male-dominated field, her strategies for mastering the business realm, and the...