Brian Chance is a Senior Vice President, Claims and Risk Manager in the Cost Based Efficiency division at Stephens Insurance, LLC. In this role, he engages with clients to develop strategies to eliminate hidden costs inside their workers’ compensation programs. Brian has 30+ years of experience in the insurance industry with a focus on large employer self-insured workers’ compensation programs. He specializes in developing processes to identify, quantify, and eliminate hidden costs in large...

Description: Ann Mason, WCLA is TruGreen’s National Workers Compensation Manager. With 35 years of experience in the insurance industry, Ann began her career in 1988 as a claims adjustor. She quickly rose through the ranks and enjoyed roles in claims support, office administration, and human resources. Ann played a pivotal role in establishing quality control standards for an independent medical exam company and helped a private investigation team achieve prominence. In 2008, she began a...

Shannon Totten is the Executive Vice President and Head of Retail Excess Casualty Insurance, Sompo International, North America.  She joined the Excess Casualty department of Endurance Specialty in 2003, later acquired by Sompo in 2017, as a Vice President and took on increasing responsibilities including Bermuda Business Unit Leader. Prior to joining Endurance, she worked for AIG as an excess casualty underwriter for Starr Excess Insurance Bermuda as well as American Home in New York. She is...

Megan Angus is the Western Senior Claims Manager for Sodexo, a worldwide industry leader in food service and facility management, where she is responsible for managing the oversight of the workers’ compensation claims. Megan has over 11 years of experience in workers’ compensation with an emphasis on California and is an ambassador for the Alliance of Women in Workers’ Compensation. She has a bachelor’s from The University of Alabama and an Associate in Risk Management (ARM). In today’s...

As Pie’s first Chief Claims Officer, Dimitrius King is responsible for leading and implementing the company’s claims strategy. Over the past 15 years, Dimitrius has held various strategic and claims leadership roles in both personal lines and commercial lines at Liberty Mutual and The Hartford. In today’s episode of the In The Know podcast, Chris Hampshire and Dimitrius discuss his shift away from one of the largest insurance organizations in the world into insurtech, claims, and Dimitrius’s...

Description: After 39 years on the carrier side of the industry, Greg Massey retired from Zurich and launched GJM Advisors, LLC in 2022. Now he provides Property & Casualty product, strategy, portfolio management, education, and leadership advisory & consulting. In today’s episode of the In The Know podcast, Chris Hampshire welcomes Greg for a conversation about the post-career phase of life. As soon as he retired, Greg found himself entertaining offers for consulting, advising, and...

After graduating from FSU’s Risk Management/Insurance program, Tom Budz began his insurance career at AmTrust, where he held several underwriting positions including Specialty Practice Underwriter working with specialty verticals and national brokers. Tom currently works as a Middle Market Underwriter for Chubb and works part-time at the local fire department and as a volunteer with the Big Brother Big Sister program. In today’s episode of the In The Know podcast, Chris Hampshire sits down...

Manohar Pradhan is Vice President and Chief Technology Officer with responsibility for Insurance Products and IT operations at Cabrillo Coastal. He joined Cabrillo as a systems analyst in 2009 and grew his career through a series of leadership roles of increasing responsibility, including Assistant Vice President, Applications and Technology, Vice President, Applications, and Infrastructure Operations. In 2017, he was named Chief Information Officer and today he holds both CPCU and ARe...

Doug McElhaney is a Partner at McKinsey & Company and will be the opening Keynote Speaker at In2Risk 2023. Doug is the global leader of McKinsey’s dedicated group of AI practitioners serving P&C and life insurance companies. In this role, Doug leads a global team of data scientists, AI experts, and data engineers that help leading insurance companies build next-generation analytics solutions and centers of excellence, helping insurers expand their use of external data in their AI...

Amanda Sulkosky is a senior analyst for the business, planning, and analysis department at NJM Insurance Group. Amanda earned the CPCU designation in 2022 and is actively involved in the Central Jersey Chapter of the CPCU Society, where she assists with volunteer recruitment and development. She is also a member of the Emerging Leaders Committee and Tech & Innovation Committee, where she brings her expertise and insights to help drive innovation and progress within the organization to the...

Justice Peprah Agyei is the Regional Manager of the National Insurance Commission in Ghana, a Chartered Property Casualty Underwriter (CPCU), and an Associate of the Chartered Insurance Institute of the United Kingdom and Ghana (ACII, ACIIG). He holds an MPhil in Enterprise Risk Management and Business Consulting from Kwame Nkrumah University of Science and Technology. In today’s episode of the In The Know podcast, Chris Hampshire and Justice discuss insurance in Ghana and Africa and the...

Description: Dr. Simi George is the Chief Data Scientist and Product Officer at NeuralMetrics, which enables actionable and transparent risk-assessment intelligence for P&C carriers, brokers, and agents. She has more than 20 years of experience in data science, descriptive statistics, and analytics, delivering global impact via cutting-edge products and data-driven management. Previously, she headed the Data Science and Applied AI organization at AXA XL. In today’s episode of the In The...

Eric Hubicki is a Senior Vice President of Underwriting for North Carolina-based Topsail Reinsurance Underwriters, LLC. He has more than 25 years of experience in primary and reinsurance underwriting operations. After spending time on the primary side in underwriting and management roles, Eric started his reinsurance career with SCOR Reinsurance. He was an integral member of a specialty lines unit at Munich Re and BMS Intermediaries. Before joining Topsail Re, he was a Director at Arch...

Erin Dop is a multi-line insurance producer and third-generation insurance professional at Fullenkamp Insurance, the agency her grandfather started in 1963. She is the latest CPCU designee in her family and is active in the Independent Insurance Agents of Iowa (IIAI) association. Erin was the recipient of the C. Daniel Fullwider Young Agents of the Year award for the state of Iowa in 2021. She continues to promote the industry through her efforts with the IIAI on various committees including...

Tony LaRocca is a claim specialist for FCCI Insurance Group who specializes in handling litigated commercial auto and liability claims. Tony is a lifelong learner who works diligently to handle claims with compassion and empathy. Tony is also a self-proclaimed coverage nerd. Tony obtained his CPCU in 2014, has volunteered and served the Dallas Chapter CPCU in various volunteer roles including as the 2021 Dallas Chapter president and he currently serves the Claims Interest Group as the vice...

Fela Abioye has spent the last 13 years working in the commercial insurance industry, mostly for The Hartford. From workers’ compensation claims representative to general property and casualty production underwriter, Fela also continued his education, securing a Senior Claim Law Associate, SCLA designation, and a Chartered Property Charter Underwriter and CPCU designation. Fela is currently a Managing Director responsible for the profit, loss, and growth of a middle market book of business...

Adam Carmichael is the President of The Institutes Knowledge Group, where he leads strategic development and delivery of courses and associated exams for the Institute’s Risk Management and Insurance Designation programs, including the CPCU program. With over 20 years of experience at The Institutes, Adam is highly experienced in the Risk Management and Insurance industry as well as in public policy research related to property, casualty, and insurance issues. As a holder of the CPCU...

Paul Rosner, J.D., CPCU, is a managing shareholder with Soha & Lang who has worked in the property and casualty field since 1989. He is a former casualty adjuster, large loss property adjuster, claims supervisor, and claims manager. As an attorney, he focuses his practice on property and casualty insurance coverage and bad faith litigation. He has also served as an expert witness on insurance bad faith and claims handling. Together with Chris Hampshire, he dives into the attorney’s role...

Rachel Perry is the chief innovation officer for Aon’s North America Commercial Risk Solutions. In this role, she leads risk innovation and works closely with key external and internal stakeholders to meet unmet client needs and growth. Together with Chris Hampshire, she offers a look at the future of innovation and technology in risk management, including increased diversity and inclusion, attracting the next generation of talent, and the many areas where the industry is working to innovate...

Danielle Stewart currently serves as the National Head of Wholesale Distribution for Everest Insurance. Prior to joining Everest, Danielle served over a decade at Liberty Mutual Insurance across multiple roles and geographies including Underwriting, Field Distribution, Leadership, and Corporate Strategy positions. Together with Chris Hampshire, she shares the benefit of saying “yes” in her career, the power of networking in the wholesale distribution market, the value of the CPCU designation,...

Elizabeth Kramer is the Chief Underwriting Officer for Munich Re Specialty Insurance, their primary specialty insurance operation for property, casualty, and specialty lines. Liz is also the president of the Association of Professional Insurance Women (APIW) and a CPCU designee. She joins the podcast for a conversation with Chris Hampshire about inclusive leadership in insurance. They discuss Liz’s experience as a female executive in the insurance industry, what attracted Liz to reinsurance...

Description: Elizabeth Kramer is the Chief Underwriting Officer for Munich Re Specialty Insurance, their primary specialty insurance operation for property, casualty, and specialty lines. Liz is also the president of the Association of Professional Insurance Women (APIW) and a CPCU designee. She joins the podcast for a conversation with Chris Hampshire about inclusive leadership in insurance. They discuss Liz’s experience as a female executive in the insurance industry, what attracted Liz to...

Description: Beginning in 2023, Brett Clausen will serve as president and chair of the CPCU Society’s Leadership Council. He also works as the Government Relations and Process Improvement Vice President for Farm Bureau Financial Services. He has joined the podcast for a conversation with Chris Hampshire about the CPCU Society and his goals for the upcoming year. Together they address goals for the future and ways to overcome the current challenges of the CPCU Society, including engagement...

The insurance industry is incredibly resilient, and the future is looking bright. Even in the face of new and emerging risks within the property and casualty industry generally and legacy management more specifically, the industry continues to make significant strides. To shed light on the successes and challenges facing the industry, today’s podcast guest brings with him over 35 years of experience in the insurance industry with a focus on operations, claims, and workers’ compensation...

With over 700 published articles and 10 books on claims, litigation, and risk management in his name, today’s guest is truly an expert in his field. Kevin Quinley, Principal of Quinley Risk Associates, LLC, has over 40 years of experience in the insurance industry. Kevin helps clients nationwide assess claims handling and improve outcomes through expert evaluation and testimony and high-stakes insurance disputes. Today, he joins Chris Hampshire for a conversation about claims, his journey in...