With over 700 published articles and 10 books on claims, litigation, and risk management in his name, today’s guest is truly an expert in his field. Kevin Quinley, Principal of Quinley Risk Associates, LLC, has over 40 years of experience in the insurance industry. Kevin helps clients nationwide assess claims handling and improve outcomes through expert evaluation and testimony and high-stakes insurance disputes. Today, he joins Chris Hampshire for a conversation about claims, his journey in the industry, how he got involved in witness testimony, the benchmarks he uses to determine which claims he will get involved in, and his experience with writing.   Key Takeaways The origin of Kevin’s 40-year-career in the insurance industry. The inspiration behind Kevin’s focus on claims. A day in the life of an expert witness. How Kevin determines if a case is a good fit. The process of evaluating a claim on a case-by-case basis. Four benchmarks Kevin utilizes when approaching each claim. Kevin’s purpose and passion for writing about insurance. The downside of writing about insurance claims. What is impacting technology and the claims marketplace today? Kevin reveals what he wishes he would have known at the advent of his career.   Keep Getting Better IN2Risk 2022   Quotes “What appealed to me about claims was the breadth of learning.” “If you want to be a lifelong learner, I think claims and insurance is an ideal area.” “If I can’t be the expert, I have a network of other experts I can turn to.” “The problem is not with AI, it’s with how it is used or misused.” “I wish I had known how important people skills are.”