For community banks, scaling a personal loan portfolio profitably without introducing risk is a challenging feat – especially with the added constraint of limited resources. Through fintech partnerships, AI and automation, institutions are able to streamline a vast majority of banks' processes for creating a modern, all digital lending experience, analyzing risk factors and more. Even more, institutions are able to rapidly tailor their products to meet their customers’ needs. With the...

Around 90% of a loan lifecycle and engagement happens in the world of servicing, but no one really talks about it. From getting approved to taking a loan through the final stage of closing an account, servicing matters for customer experience and loyalty, ultimately driving business outcomes. We’re joined by Matt Bivons, Founder & CEO at Canopy — an organization focused on helping lenders be better operators through their easily integrable loan management platform and cutting-edge suite...

From his position as Product Manager at Umpqua Bank, Ben joins us to shed some light on the challenges and benefits of cross-pollinating data and technology, tailoring services to meet unique needs, exploring alternative credit scoring methods and automation, and more. In today's rapidly evolving digital landscapes, finding a sustainable balance between human interaction and digital automation in lending is paramount. Join us as we discuss: Navigating interest rate sensitivity and the...

After being robbed three times in two weeks as a teller, David Reiling took quite the interest in bank security. Now serving as the Chief Executive Officer, FinTech Leader, B Corp Advisor and Board Chair at Sunrise Banks, David joined the show to share invaluable expertise gained through years of operational experience ensuring security in every area of banking. Forming fintech partnerships can alleviate a host of difficulties plaguing banks, but banks must also ensure they have proper...

Credit scores determine where people live, where their kids go to school, what they drive and even where they work. Couple that with the fact that nearly half of minority households can not cover an emergency $400 expense. Rodney Hood, Eleventh Chairman and current Board Member of the National Credit Union Administration, made financial equality his mission. Fintech partnerships enable credit unions to extend credit access and provide financial literacy education services, ultimately...

Volatility management is a component of banking that should always be on management’s radar, especially after recent bank collapses. Thoroughly understanding the waves of volatility leads to improved risk management and a strong culture of trust with customers. David Sayers, Chief Financial Officer at Maine Savings, believes by prioritizing internal and external continuous education and improvement, credit unions will optimize and become more trusted by their members. Join us as we...

Banking has been hit with a whirlwind of technologies in recent years. With growing tech stacks that only continue to increase in complexity, it’s important to pick and choose which tech offers the best solutions. Fostering a strong organizational culture that focuses on understanding your customers to provide them with the right technology is key. Matt Pierce, Chief Lending Officer at Leader Bank, joins the podcast to discuss how to create this culture, the importance of close fintech...

Technology is revolutionizing the world. With continuous iterations of tools and processes, people juggle between implementing with careful consideration and jumping head-first into large-scale digital transformation projects. How can banks pragmatically embrace these digital advancements without losing touch with in-person experiences? Ben Udell, SVP Client Experience at Lake Ridge Bank, is the guide to the future of banking, and how to successfully integrate helpful technologies while...

Over the past few weeks, there has been a shift in the nature of risks in the banking world — the federal government playing a significant role in stabilizing. These experiences have highlighted the dynamic nature of risks in finance and banking and the need for a responsive government, ready to take action. On this episode, we’re joined by Kristina Schaefer, General Counsel, Chief Risk Officer & Chief Administrative Officer at First Bank & Trust. We dive into the evolution of...

Last June, the Federal Trade Commission proposed a new rule regarding consumer protections. This rule would greatly affect auto dealers, placing greater restrictions and imposing new duties. This week, we sat down with Paul Metrey, Senior Vice President, Regulatory Affairs for the National Automobile Dealers Association to discuss the FTC’s Safeguard Rule going into effect June 9. Join as we discuss: The challenges surrounding the FTC’s proposed ruleHow dealers can comply with these updated...

Consumer credit is a hot topic. With new credit products like Buy Now Pay Later (BNPL) hitting the market and the always-evolving impacts of credit reporting, banks need to expertly hone their underwriting to strike the optimal balance between business and risk. In this episode, Aaron Rykowski, SVP, Chief Compliance Officer at WesBanco, and Jennifer Ruggiero, SVO - First Line Director at M&T Bank, examine the latest trends in consumer credit and what they mean for your financial...

Fraud is on the rise — bad news for banks and customers alike. In today’s digital world, criminals have more tools at their disposal than ever before. And financial institutions, government and consumers all have a part in defeating them. In this episode, Rakesh Mirajkar, Head of Consumer Bank Fraud and AML and Managing Vice President at Capital One joins the show to examine the multi-pronged approach that countering bank fraud requires and how individual organizations can play their part....

The auto industry is racing into the future, whether it’s the surge of electric vehicles in the current market or the promise of self-driving cars one day taking it over… And that means auto lenders need to keep pace or get left in the dust. In this episode, Becky Philippi, Director of Indirect Lending at First Interstate Bank, and Fabien Thierry, Head of Consumer & Small Business Vehicle Lending Product at Bank of America, share what lenders need to know about the future of the auto...

Though deposits at many institutions are down while uncertainty around the future is growing, Jeff sits down with two experts in the deposits space who offer strategies for organizations to thrive in the current financial climate. Angela Conti, Head of Deposits and Retail Payments, USAA, and James Morgan, Head of Deposit Product, Pricing & Portfolio Strategy, Capital One, join the show to demystify declining deposits and post-SVB uncertainty. We discuss: The lingering effects of the...

With new regulations on the horizon — what do these changes mean for your institution? Dan Smith, EVP, Head of Regulatory Affairs at the Consumer Bankers Association, has the answers in this rundown from the CBA LIVE conference. The banking world runs on rulebooks, and with unprecedented events such as the failure of Silicon Valley Bank, additional chapters are in rapid development to get ahead of the Congressional Review Act in April/May of 2023. Join us as we discuss: Section 1071 and...

Recent banking failures have everyone in finance wondering what the future holds for lending. Do these signify the start of some significant changes in the lending space? To find out, we’re speaking with Kris Puskar, Senior Vice President Business Banking Sales & Innovation Director at Eastern Bank, and Christina Brozyna Head of Business Banking Sales & Operations/Executive Vice President at M&T Bank. Both of whom are well-qualified to weigh in, holding positions on the Small...

When it comes to building their customer experience, banks have traditionally started with brick and mortar before expanding digitally. What if banks have been approaching CX backwards? In this episode, Jenna Stricker, Director of Digital Lending at nbkc bank, shares why more and more banks are laying their CX foundation digitally first, only later adding the brick and mortar on top. Join us as we discuss: The advantages of starting off digitallyHow to deliver a delightful customer...

In 2021, loan repayments were at a historic high, but by mid-2022 the tables had turned. What happened? To get to the bottom of this alarming shift, Upstart created the Upstart Macro Index (UMI), a precise, quantitative method for separating the micro and macro effects that should be influencing underwriting decisions today. In this episode, we speak with Paul Gu, Co-Founder and Head of Product at Upstart, about the index and the insights it can offer lenders. Join us as Jeff and Paul...

The recent collapse of the Silicon Valley Bank has been one of the most significant bank failures since the global financial crisis and is the second-largest bank failure in the history of the United States. With ripple effects spreading around the globe, this bank failure has thousands of experts diving deep into the details to identify exactly where things went wrong, what the collapse means for the future and how we can avoid similar failures. In this episode, we speak with Nick Timiraos,...

Small businesses are the backbone of America. But, too often, they partner with banks that don’t offer the personal touch, care and attention their business deserves. On this episode, we speak with Ryan Coaxum, VP at Guaranty Bank & Trust, and one of eleven inaugural American Bankers Association Emerging Leader Award recipients this year, about the positive impact that banking your size can have on your business. Join us as Jeff and Ryan discuss: Coaxum’s experience opening Guaranty...

The release of Chat GPT has spurred all sorts of conversations and speculation on where the technology is taking humanity- and if this is a cause for alarm or celebration. In the banking industry leveraging the new advances in AI can increase lending accessibility and customer experience. Tim Shangle, Innovation and Data Analytics at ChoiceOne Bank and a member of the American Bankers Association's Emerging Leaders Council, is all about the use of AI to develop breakthrough tactics to make...

Credit Unions are already known for their personal service, but what happens when you double or triple in size. Does bigger need to mean less personal? Recently named American Bankers Credit Union Executive of the Year, Bruce Foulke, CEO & President of American Heritage Federal Credit Union, spoke with our host, Jeff Keltner, about retaining personalized service during times of growth. Join us as Jeff and Bruce discuss:Foulke’s experience through 55 credit union mergersMaintaining a...

Turning your perceived competitor into a partner is not a new strategy, but leveraging partners in the digital financial space to gain a competitive edge is increasingly important. In this episode, Curt Queyrouze, President of Coastal Community Bank, talks about his experience working with multiple partners and gaining an understanding of how these partnerships work best for everyone involved. Join us as Jeff and Curt discuss:Advice for banks and credit unions in the fintech spaceWhat a...

Fears of a recession and high interest rates have persisted into 2023. Now, lenders are determining how to maintain their competitive advantage with consumers despite economic downturn. This year, we are bringing back guests to test how well their bold predictions have held up in recent months, and to see what other insights they have on the macro economy for the year ahead. In this episode, Barry Roach, Senior Account Manager at Upstart, shares his particular outlook on the macro economy...

The investments in technology that banks and financial institutions are making today are preparing consumers to manage their finances in a more meaningful way. They are approaching technology in terms of solving problems for their consumers and transforming the way that they use their financial services providers. But where else is digital banking taking us in the future?In this episode Lindsey Johnson, President and CEO of the Consumer Bankers Association, shares the changes and...