What is the ideal approach to transforming your organisation? In this episode, Dami Opara, our Content Marketing Lead, sits down with Chirag Agarwal, Director of Product at Kainos, to discuss Transformation Strategy. Watch this episode to learn: The difference between cultural and digital transformation 3 top tips for implementing transformation strategies How Change Management interlinks with Digital Transformation If you would like to attend this year's Government Transformation...

What is the Digital Workplace and how adopting this approach can support government organisations in creating seamless experiences for their remote teams? In this episode, Dami Opara, our Content Marketing Lead, sits down with Alasdair Hendry, Managing Director of Exception to explore implementing the Digital Workplace and the benefits of this way of working. Watch this episode to learn: How the Digital Workplace works How to manage legacy processes and improve them with this model ...

Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.    What are the biggest benefits to citizens and end users from the automation of services?   How well are Government organisations currently tackling Service Automation?    What are the common challenges and how can they be overcome?   How can public sector organisations ensure that digital solutions are inclusive and don’t...

What is the Design-Thinking framework, and how can adopting this approach support government organisations in designing services that actually meet user needs. In this episode, Dami Opara, our Content Marketing Lead, sits down with Paul Rawson, Head of Digital Service Design at Mastek, to explore how the Design Thinking approach can improve service delivery. Watch this episode to learn: How to get started with the Design Thinking framework The benefits of removing team silos The...

Eva Murray, Lead Evangelist for data software experts Snowflake, joins us to explore how government agencies can work together more effectively beyond departmental boundaries.  She shares her insights and practical examples to help the public sector work better through cross-government functions:  -What are the potential benefits?  - How well do Government organisations currently collaborate with each other?  - Examples of successful cross-government collaboration - why did it work?  -...

On this episode we're exploring the vast possibilities that data can unlock for the public sector in a conversation with Mike Hoare - Chief Digital Officer (CDO) Public Sector at Fujitsu.   Mike shares his insights on the role of tech in government including:  - Getting the right balance between infrastructure, service design and delivery  - Cognitive and advanced technologies such as AI  - Creating an effective data strategy  - Maximising data interoperability and integration You can...

Where are the biggest opportunities for government to harness data to identify and deliver improved public services?  To explore the value of IoT in action, we're joined by Meeta Akhelikar, Business Leader for Public Sector Growth at Microland, and our own GM for Government, David Wilde. In a wide-ranging conversation they explore how IoT can support:    - Better places to live through intelligent transport, smart homes and community hubs   - Increase economic growth by re-inventing town...

In this episode, our Community Director, Tim Coulthard, sits down with Doreen Grove, Head of Scottish Open Government, to discuss the importance of transparency in policy making and service delivery.   Watch this episode to hear the 4 founding principles of Open Government, the benefits of greater transparency for Government organisations, the impact of the engaged citizen, a brief summary of the 2021-2026 Scottish Government Action Plan and more.

On the latest episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:    What sustainable design really means in public services  Inclusive service design - what does good look like?  How to feed data back to service designers and developers to act upon  What challenges the complex stakeholder networks for...

In this episode of the Government Transformation Show, GovMetric's Managing Director Nic Streatfeild joins us for a deep dive into the challenges and opportunities around Citizen Experience.  Among the topics we cover are:  Understanding Citizen Experience vs Customer experience  Getting to grips with voice of the customer AND voice of the employee  The importance of understanding service demand  Avoiding the failure demand blindspot. As mentioned by Nic in the episode, GovMetric is...

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:   - Look at change holistically from the perspective of employees  - Listen at the right moment and in the right way  - Get smarter at analysing feedback and routing it to the right people  - Take action! -...

Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, joins us on the show to look at the major forces set to shape the way public digital infrastructure develops in the coming years. As government agencies emerge from crisis mode into the post-pandemic world, where are the biggest challenges and opportunities around accessibility, sustainability and security?

The public sector has become increasingly focused on concepts like citizen experience and user-centred design to improve the design and delivery of services. But those are only part of the equation - the broader concept of experience-driven transformation captures the ideas and desires of all stakeholders, including employees, to drive cultural and operational change that delivers better outcomes for citizens. Christina Butterfield from experience management experts Qualtrics joins us on...

Across government organisations, many of the same technical, cultural and operational challenges hold back the effectiveness of digital transformation programmes. But how can they be avoided? Mark Williams and Lipi Sarkar from digital transformation partners CloudSource join us on this episode to share their insights on how to avoid 6 of the most common issues.    Ensuring the organisation understands its disruption tolerances    Changing stakeholders’ mindsets    Building a strategic...

How can public sector digital teams improve the ways they work to deliver life-changing services for citizens and end users? Made Tech's South West Market Principal Robin Wyles joins us on The GovX Show to explore what the processes and outcomes of effective digital government look like. What cultural, operational and technical principles do we need to see more of in the sector to deliver and even exceed ambitious goals? To watch the on-demand session 'Digitalising Government' featuring the...

Susan Clews, Chief Executive at Acas, joins us to explore the continued evolution of leadership in the public sector. Remote working, changing employee expectations and digital transformation are among the forces impacting the way leaders need to support their teams and develop organisational culture.   Susan shares her thoughts on leadership during these times of change, and explains how Acas is supporting other public sector organisations on their transformation journeys. Hear more from...

Partly accelerated by the pandemic, many government organisations say their relationship with citizens is changing - but how is that playing out in the design and execution of digital services?    Made Tech's Head of Design, Harry Scott-Trimble, joins us on the show to explore new delivery channels and changing expectations for service delivery in the public sector. Catch the on-demand replay of the panel discussion 'Citizen Experience Management' to learn from the experiences of Norfolk...

Before charging into data-driven projects, public sector organisations need to ensure they have the right technical, operational and cultural foundations in place.   In this episode of The GovX Show, Made Tech's Principal Technologist, Jim Stamp, shares his take on those key foundations - what they are, why they matter and how to get them right.

Modern public service design has to successfully balance the needs of varied stakeholders - from technically-savvy digital natives, to at-risk users without internet access or mobile device access whose needs can never be neglected.   Rachel Nixon, Deputy Director for Digital Project Delivery at the Department for Transport, joins us on this episode to explain how the organisations digital teams are managing the challenges of accessible, inclusive innovation.   Explore these issues in more...

As public sector organisations accelerate the use of data to drive new insights and services, it's vital they build on the right foundations in processes, governance, culture and technology. Glen Ocskó, Made Tech's Head of Local Government, joins us to share his Golden Rules for Data-Driven Services - eight practical ideas that will set public organisations on the right path in their digital projects. Learn more from Glen and experts from The Welsh Local Government Association, Oxfordshire...

Across the UK public sector, remote and hybrid work patterns are becoming the norm as organisations look to embrace the changes of the past 18 months. Lyndon Fraser from Google Chrome Enterprise joins us on this episode to explain the technical and cultural opportunities and challenges of digital workplaces. 💡 Lyndon will join a panel of public sector leaders at the upcoming LocalGov Transformation Show for the session 'Digital Workplaces'. Register free HERE and learn how the remote and...

The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.   In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digital explains how his team harnesses the opportunities of digital automation, all while maintaining...

Building a robust, repeatable methodology for public sector digital projects is a foundation of their success. In this episode, Mark Williams and Azeem Huda from digital transformation experts CloudSource join us to drill into what that recipe for success looks like. They'll share their top tips drawn from working with multiple public sector organisations to help you get the technical and cultural aspects of transformation right. 📺 Catch the on-demand replay of the Government Data Show...

Ed Pikett and Andrew Sadler join us to explore how public sector organisations are using the myriad datasets they possess to drive new levels of performance in services.   Working with Hitachi Solutions, Andrew and Ed have helped numerous government agencies to crack the data challenge, and in this conversation they share some of the secrets they've picked up along the way.   You can catch the on-demand replay of the Government data Show panel discussion 'Data-Driven Government...

As the UK emerges from Covid restrictions and looks to rebuild economically and socially, how are those efforts shaping strategic priorities for government and public sector organisations?    GovX Digital's GM for Government, David Wilde, shares his thoughts on the future of programme delivery, digital innovation, citizen-centric services and placemaking.