In this episode, my special guests are Emilia D'Anzica and Sabina Pons, both mothers in Customer Success. Emilia is the founder of Growth Molecules, and Sabina is its Managing Director. They co-authored a book called 'Pressing ON as a Mom in Tech' - a guidebook for mothers who want to thrive in tech. In this video, you’ll hear about:  Sabina’s journey as a young mom in corporate AmericaEmilia’s experience about what it looks like to be a mother in techMaternity leave for women in...

In this episode, Marley Wagner, a digital customer success consultant with a wealth of experience, takes you on a journey through the digital customer success landscape. Discover how to get started with digital customer success, achieve work-life balance, and how to be a good customer success professional. In this episode, you’ll find the answers to these two questions:  What does a digital customer success consultant do?What is digital customer success experience?Plus, if you were wondering...

In today’s episode, we will be breaking into Customer Success and how to stand out when applying for a job in CS with Shannon Nishi. Shannon is the Director of Customer Success at Customer.io, and has been through a bunch of interviews on both sides of the chair herself.  So in this episode, she shares with us: How to read your audienceProcesses for business continuityHow to write a resume that speaks to the hiring managerResume red flags and how to avoid themMistakes to avoid in your job...

Vicky Kennedy, Founder of Echtus, a customer education service, shares her insights on why it is important to strategically design customer education. She takes us through her journey from academia to entrepreneurship, highlighting her experience in higher education and the transition to the tech industry. If you want to know more about incorporating targeted customer education into your Customer Success strategy, then this conversation is a must-listen. In this episode, you’ll hear...

Nicky Feeney, ClickUp's global success enablement manager, shares her journey from account management to crafting her unique role within the tech industry. She’s managed to get promoted to her new role in only three months.  In this episode, you’ll hear how it happened. We focus on the importance of fine-tuning interactions with supervisors and clients, emphasising the significance of celebrating victories alongside addressing challenges. Here's what we cover in our interview: Creating...

My guest in this episode is Julie Fox - one of the Top 100 Customer Success Strategists, and one of the 25 Creative Leaders. She is a people leader who deeply cares about her team; and cares about them as humans, taking care of their wellbeing at work. Her current role is Sr Manager of Customer Success at FloQast.  Julie's story is far from ordinary, with roots in special education and strides in commercial real estate. However, with a special interest in coaching and a growth mindset, she...

In this episode, we join forces with Elizabeth Italiano, a Go-To-Market Expert and Founder of What Not To Do, to talk women in tech - challenges and solutions.    Elisabeth's plentiful experience in the industry makes this episode a real conversational treasure chest. So, be prepared to get tons of insights on:     ·       How to overcome the current challenges faced by women in tech ·       Why women need to be more assertive (and how to do it) ·       Negotiation skills women need to...

Unlock the secrets to thriving in customer success and the nuanced craft of cross-selling with the insightful Kristen Gray Psychas from Banzai. In our latest episode, Kristen, a trailblazer in the customer success landscape, offers a treasure trove of strategies that promise to elevate your career trajectory. Her transition from international relations to influencing the growth of a publicly-traded tech giant is nothing short of remarkable. But it's her candid sharing of how she navigates...

Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at  ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry. Aurore's journey to ClickUp, her dream company, was filled with intense preparation,...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Join us as we sit down with Margriet Paagman, who remarkably transitioned from a sales role in a global printing company to leading the EMEA customer success team at Contentstack. Margrit shares her journey filled with challenges in adapting to a new industry, culture, and language, and how her team's support was...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this podcast episode, Amy Downs, the founder and CEO of Customer Obsessing Consulting, talks about her journey from being a software engineer to becoming a customer success leader and the lessons she learned along the way. The episode delves deep into the principles of humble leadership, the importance of creating...

In this episode, we sit down with Jennifer Roderick, an executive customer success leader. Jennifer takes us on a journey through her unique career path, from starting out as a teacher to becoming the executive director of a nonprofit for suicide prevention. She shares how her experiences in crisis management and social work have shaped her leadership style, emphasizing open communication and prioritizing the personal and professional growth of her team members. Join us as Jennifer provides...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this insightful conversation, meet Shruti Sharma, Customer Success Advisor and Consultant. Shruti shares her journey to customer success, starting from her background as a product manager to becoming a sales engineer and ultimately pursuing a career in customer success. She discusses her passion for working...

Get ready to meet Nikki Clarke-Crossman, Global Head of Customer Success at Coherent. Nikki shares her experiences of leading teams in changing economic environments, as well as her interesting PhD research in Customer Success. In particular, she's exploring the ambidexterity between being customer-centric while also reaching the company's revenue goals and targets.  Main takeaways: 1️⃣ Customer-focused vs Business growth-focused: If Customer success is all about being customer-focused, it's...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we had the pleasure of speaking with Shanta Bodhan, a Director of Customer Experience at Talespin. She shares her insights on building resilience in times of change and adversity.  Main takeaways: 1️⃣ Embrace a growth and capability mindset: Shanta highlights the importance of developing a growth...

In this episode, we're talking to the special guests, Dr Laura Elgeti and Dr. Katharina Prohl-Schwenke. They are Co-Founders of CustomerSuccess Academy, book authors and academic researchers.  We explore the importance of collaboration between account executives, account management, and customer success in creating and achieving value for customers. From understanding the significance of individual value to exploring the blurred lines between customer success management and key account...

In today's episode, we have the incredible Ashna Patel joining us to share her insights on the power of journaling and the importance of reflection in our busy lives. Ashna takes us on a journey through her high-five journal, guiding us through her process of manifestation and goal setting. With her passion for continuous learning, she discusses the significance of finding time for self-care and how it can lead to a better balance in both our personal and professional lives.  𝗞𝗲𝘆...

In this episode, we welcome Delia Vishan - a pink-minded customer success coach and solopreneur. Delia shares her inspiring journey and practical tools for success in the customer success field. Delia opens up about her passion for self-growth and personal development, which has played a significant role in her career in customer success. Delia's love for teaching and writing shines through as she explains the joy she finds in helping others and sharing her experiences. She mentions the...

What are the strategies for building strong partnerships with sales teams and aligning on growth plans for accounts? How to move away from the 'them versus us' mentality? In this episode of Women in Customer Success, our host Marija is talking to Dannah Vaughan, Customer Success Executive Leader.  Key takeaways: Building Trust & Relationships - Trust is the foundation of every successful partnership. Getting to know your colleagues on a personal level, spending time together, and...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we talk to De'Edra Williams, Senior Executive Leader in Customer Success.  De'Edra brings her high energy and expertise to discuss the changing landscape of the tech space, specifically focusing on Customer Success.  While women make up a significant portion of customer success roles, they are still...

Join us for an engaging chat with Jenni Conner, director of Customer Success for EMEA and APAC at User Testing, as she shares her unique journey from New Mexico to Edinburgh, Scotland, and how she ended up in customer success. Listen in as Jenni reflects on her past experiences, from playing soccer in college to interning at Sandia National Labs and how these have influenced her career path. Hear her talk about her non-linear path to success and how a chance encounter at a coffee shop...

Are you ready to unlock the secrets of effective leadership within customer success? Prepare for a transformative conversation with Rachel Provan, an accomplished customer success leadership coach, who brings her unique experiences from the performing arts to the table. We delve into Rachel's journey navigating leadership roles and the common pitfalls of new or struggling leaders - fear and micromanagement. Rachel generously offers invaluable advice on recognizing these signs and helping...

There's something incredibly inspiring about a person who dares to take a leap of faith in their career and land in an industry entirely different from what they initially intended - meet Star Hofer. A small-town girl from Newfoundland, Canada, who dreamt of being a nurse, she's now a tech leader, serving as the Chief Customer Officer and Chief Operating Officer at A.K.A. New Media.  Star's journey was far from easy. Trading nursing for a tech school in Toronto, she found herself in a class...

Join me in this episode as I'm talking to Angelika Marek, Digital Customer Success Manager at Bazaarvoice. We explore her journey from retail and marketing to digital customer success. Listen in as Angelica shares her experience in applying for a customer success role, and how she ended up taking on the challenge of becoming a Digital CSM. Discover the valuable skills she brings to her current role and the many hats she wears in the world of Digital Customer Success. Together, Angelika and I...

This thought-provoking episode is a must-listen for anyone looking to gain inspiration and insight on navigating career transitions and embracing self-reflection.  I'm speaking with Bethany Ayers, a former COO of Peak and an advisor, coach, and mentor. Bethany recently stepped down from her corporate career without having defined her next steps, and she shared her journey of professional and personal growth with us. Listen in as Bethany talks about her experiences in tech and sales, her...