Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at  ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry. Aurore's journey to ClickUp, her dream company, was filled with intense preparation,...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Join us as we sit down with Margriet Paagman, who remarkably transitioned from a sales role in a global printing company to leading the EMEA customer success team at Contentstack. Margrit shares her journey filled with challenges in adapting to a new industry, culture, and language, and how her team's support was...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this podcast episode, Amy Downs, the founder and CEO of Customer Obsessing Consulting, talks about her journey from being a software engineer to becoming a customer success leader and the lessons she learned along the way. The episode delves deep into the principles of humble leadership, the importance of creating...

In this episode, we sit down with Jennifer Roderick, an executive customer success leader. Jennifer takes us on a journey through her unique career path, from starting out as a teacher to becoming the executive director of a nonprofit for suicide prevention. She shares how her experiences in crisis management and social work have shaped her leadership style, emphasizing open communication and prioritizing the personal and professional growth of her team members. Join us as Jennifer provides...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this insightful conversation, meet Shruti Sharma, Customer Success Advisor and Consultant. Shruti shares her journey to customer success, starting from her background as a product manager to becoming a sales engineer and ultimately pursuing a career in customer success. She discusses her passion for working...

Get ready to meet Nikki Clarke-Crossman, Global Head of Customer Success at Coherent. Nikki shares her experiences of leading teams in changing economic environments, as well as her interesting PhD research in Customer Success. In particular, she's exploring the ambidexterity between being customer-centric while also reaching the company's revenue goals and targets.  Main takeaways: 1️⃣ Customer-focused vs Business growth-focused: If Customer success is all about being customer-focused, it's...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we had the pleasure of speaking with Shanta Bodhan, a Director of Customer Experience at Talespin. She shares her insights on building resilience in times of change and adversity.  Main takeaways: 1️⃣ Embrace a growth and capability mindset: Shanta highlights the importance of developing a growth...

In this episode, we're talking to the special guests, Dr Laura Elgeti and Dr. Katharina Prohl-Schwenke. They are Co-Founders of CustomerSuccess Academy, book authors and academic researchers.  We explore the importance of collaboration between account executives, account management, and customer success in creating and achieving value for customers. From understanding the significance of individual value to exploring the blurred lines between customer success management and key account...

In today's episode, we have the incredible Ashna Patel joining us to share her insights on the power of journaling and the importance of reflection in our busy lives. Ashna takes us on a journey through her high-five journal, guiding us through her process of manifestation and goal setting. With her passion for continuous learning, she discusses the significance of finding time for self-care and how it can lead to a better balance in both our personal and professional lives.  𝗞𝗲𝘆...

In this episode, we welcome Delia Vishan - a pink-minded customer success coach and solopreneur. Delia shares her inspiring journey and practical tools for success in the customer success field. Delia opens up about her passion for self-growth and personal development, which has played a significant role in her career in customer success. Delia's love for teaching and writing shines through as she explains the joy she finds in helping others and sharing her experiences. She mentions the...

What are the strategies for building strong partnerships with sales teams and aligning on growth plans for accounts? How to move away from the 'them versus us' mentality? In this episode of Women in Customer Success, our host Marija is talking to Dannah Vaughan, Customer Success Executive Leader.  Key takeaways: Building Trust & Relationships - Trust is the foundation of every successful partnership. Getting to know your colleagues on a personal level, spending time together, and...

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we talk to De'Edra Williams, Senior Executive Leader in Customer Success.  De'Edra brings her high energy and expertise to discuss the changing landscape of the tech space, specifically focusing on Customer Success.  While women make up a significant portion of customer success roles, they are still...

Join us for an engaging chat with Jenni Conner, director of Customer Success for EMEA and APAC at User Testing, as she shares her unique journey from New Mexico to Edinburgh, Scotland, and how she ended up in customer success. Listen in as Jenni reflects on her past experiences, from playing soccer in college to interning at Sandia National Labs and how these have influenced her career path. Hear her talk about her non-linear path to success and how a chance encounter at a coffee shop...

Are you ready to unlock the secrets of effective leadership within customer success? Prepare for a transformative conversation with Rachel Provan, an accomplished customer success leadership coach, who brings her unique experiences from the performing arts to the table. We delve into Rachel's journey navigating leadership roles and the common pitfalls of new or struggling leaders - fear and micromanagement. Rachel generously offers invaluable advice on recognizing these signs and helping...

There's something incredibly inspiring about a person who dares to take a leap of faith in their career and land in an industry entirely different from what they initially intended - meet Star Hofer. A small-town girl from Newfoundland, Canada, who dreamt of being a nurse, she's now a tech leader, serving as the Chief Customer Officer and Chief Operating Officer at A.K.A. New Media.  Star's journey was far from easy. Trading nursing for a tech school in Toronto, she found herself in a class...

Join me in this episode as I'm talking to Angelika Marek, Digital Customer Success Manager at Bazaarvoice. We explore her journey from retail and marketing to digital customer success. Listen in as Angelica shares her experience in applying for a customer success role, and how she ended up taking on the challenge of becoming a Digital CSM. Discover the valuable skills she brings to her current role and the many hats she wears in the world of Digital Customer Success. Together, Angelika and I...

This thought-provoking episode is a must-listen for anyone looking to gain inspiration and insight on navigating career transitions and embracing self-reflection.  I'm speaking with Bethany Ayers, a former COO of Peak and an advisor, coach, and mentor. Bethany recently stepped down from her corporate career without having defined her next steps, and she shared her journey of professional and personal growth with us. Listen in as Bethany talks about her experiences in tech and sales, her...

I'm thrilled to have Naomi Warden, Director of Customer Enablement at OpenGov, join me on the show as we explore her inspiring journey from growing up in rural Texas to her current position in the tech industry. Naomi's passion for impact and inclusivity shines through, and she shares how her career has been instrumental in creating more opportunities for everyone. From her humble beginnings in customer support to building award-winning customer education programs, you won't want to miss...

Are you ready to elevate your customer success game?  Join us as we dive into an insightful conversation with Bhumika Arora, a customer success career coach and consultant from Toronto. Bhumika shares her journey into the world of customer success, touching on her globetrotting background and experiences working with businesses of all sizes. Learn valuable lessons from Bhumika's career path and discover how she made the shift into customer success management. In this episode, Bhumika and I...

Welcome to this week's episode of the Women in Customer Success Podcast, where we dive into the inspiring journey of Karen Carroll, the Head of Customer Success EMEA at Gong. Karen shares her journey of battling an eating disorder for almost a decade during her school and college years, and how therapy helped her ground herself in stressful situations, develop a thicker skin, and never give up in the ebbs and flows of life. She also discusses the importance of taking the power out of pain and...

In this episode, I'm talking to Carly Agar, the founder of Carly Agar Training Services, or, the career coach who helps people land customer success jobs. Carly shares some surprising facts about herself, including how it took her a year and a half to start having a voice on LinkedIn and actually start showing up because she was scared before she started posting and putting her thoughts out. She also discusses what helped her find her voice and how she got over her fear of people judging or...

In this episode, I had the pleasure of speaking with Anita Toth, Chief Churn Crusher, about her incredible journey through various careers and her passion for Customer Success. We discussed the importance of boredom for fostering creativity, the impact of poor customer experiences on businesses, and the significance of understanding customers' feelings and emotions in tackling churn. We also explored the value of conducting customer interviews and learning the language of business metrics to...

In this episode, I'm talking to Julie Raeder, Customer Success Manager at Dooly and a former special education teacher who transitioned into Customer Success. We discuss the importance of knowing what you want, networking, storytelling, and overcoming barriers when transitioning from education to customer success. We also explore the significance of preparation and asking the right questions during customer calls, as well as the challenges of learning new terminology and adapting to remote...

In this episode, I'm talking to Mary Poppen, Chief Business and Chief Customer Officer at Involve.ai and author of the book "Goodbye, Churn. Hello, Growth!" We discussed the qualities of successful leaders, the importance of listening and collaboration, and how to create allies in the boardroom. Mary shares invaluable advice for women in leadership roles and her insights on putting customers at the centre of a business.  Join me as I explore Mary's experience in the world of customer success...

In this episode, I'm talking to an absolute rockstar - Jolyn Isabelo, APAC Customer Success Leader at MongoDB. She has a really interesting upbringing and a career in a multicultural setting. Born and brought up in London, she moved to Asia and lived in Singapore and Japan. She also worked in the USA and now is based in Singapore.  Fun facts about Jolyn: As a 16-year-old, she saw herself as a ballerina at the Royal Academy of Dance she enjoys workout, in particular, F45 She lived and worked...