This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this podcast episode, Amy Downs, the founder and CEO of Customer Obsessing Consulting, talks about her journey from being a software engineer to becoming a customer success leader and the lessons she learned along the way. The episode delves deep into the principles of humble leadership, the importance of creating a safe space within organizations, and the need for a customer-centric approach in business. Drawing inspiration from the principles of servant leadership, Amy emphasizes the role of humility in leading teams that are supportive and customer-focused. Her insights, inspired by Daring Greatly by Brené Brown, hold critical lessons for leaders seeking to foster an environment where employees feel valued, not inferior. Amy is sharing her unique consultative approach to customer success, from journey mapping, segmentation strategy, and digitization to team culture.  In this episode, you'll learn about:  Amy's career journey from software engineer to company CEOHumility and servant leadership as a catalyst for career growth Embracing intuition as women's superpower Empowering organizations to be customer-centricFollow Amy Downs and Customer Obsessing Consulting! __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Podcast Website Podcast host: Marija Skobe-Pilley Get a FREE '9 Habits of Successful CSMs' guide LinkedIn Podcast page Instagram: @womenincspodcast