“If we’re not seeing outcomes, we need more visibility. Does visibility mean someone being physically in front of you? Probably not.”  Today’s 40 Minute Mentor is Natasha Ratanshi-Stein, the Founder of Surfboard - the next generation planning tools for customer service teams.  Before building Surfboard, Natasha spent several years as an Operator and Investor, including her roles as Principal at Piton Capital and Chief of Staff at Bulb.  We had a fascinating chat with Natasha, exploring her unique career journey and her mission to make work more human with Surfboard.  Episode chapters:  ➡️ Her upbringing in Canada [03:56]  ➡️ Moving into VC [05:34]  ➡️ Why she wishes she had Operator experience before moving into VC [11:02]  ➡️ Becoming Chief of Staff at Bulb [12:45]  ➡️ Advice for aspiring Chiefs of Staff [16:33]  ➡️ When to hire a Chief of Staff [20:02]  ➡️ More about Surfboard [22:15]  ➡️ Getting customer traction early [30:00]  ➡️ Flexible working [34:16]  ➡️ Audience question: What are your future aspirations with Surfboard? [39:50]  ⛳ Helpful links: ➡️ Connect with Natasha: https://www.linkedin.com/in/natasha-ratanshi-stein-%F0%9F%8F%84%F0%9F%8F%BC%E2%80%8D%E2%99%80%EF%B8%8F-69333723/  ➡️ Check out Surfboard: https://teamsurfboard.com/  ⭐Enjoyed this episode?⭐️ Keep up to date with all our latest episodes, by hitting the subscribe button on your favourite podcast platform. And for any feedback on what you enjoy the most and ideas on what we can do to make 40 Minute Mentor even better, please leave us a review on https://ratethispodcast.com/40mm  Learn more about your ad choices. Visit megaphone.fm/adchoices